Customer Service Representative

CAPP; Clifton Heights (Delaware County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HSA

401(k) with match

Life insurance

Paid time off

Job summary

CAPP is hiring a Customer Service Representative to support our sales team. This entry-level role offers comprehensive training and a path to grow into a commission-based sales position within a family-owned company.

You will engage with customers, process orders, handle refunds and exchanges, and help match customers with the right HVAC, electrical, and plumbing solutions. Strong communication and a customer-first attitude are essential for success.

Qualifications

• High school diploma or equivalent.
• 2 years customer service experience preferred; HVAC or related industry experience is a plus.
• Strong communication skills, both verbal and written.
• Ability to build positive relationships and work collaboratively.
• Basic math and accounting skills.

Responsibilities

• Provide product recommendations, order assistance, and answer queries with a smile.
• Help customers find solutions by understanding their needs and preferences.
• Process customer orders from start to finish.
• Manage refunds, exchanges, and returns.
• Support sales operations by performing additional tasks as needed.

Skills

Strong communication

Team player

Customer service orientation

Basic math and accounting

Verbal & written communication

Education

High school diploma or equivalent

Job description

Join CAPP as a Customer Service Representative and Be Part of a Growing Team!

CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.

What You’ll Do:

• Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
• Help customers find the perfect solutions by understanding their needs and preferences.
• Process customer orders and ensure their fulfillment from start to finish.
• Manage refunds, exchanges, and returns with ease.
• Contribute to other tasks as needed to keep our sales operations running smoothly.

Who You Are:

• Education: High school diploma or equivalent.
• Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
• A self-motivated team player who thrives in a fast-paced environment.
• Friendly and customer-focused—you genuinely enjoy helping people.
• Strong communication skills, both verbal and written.
• Ability to build positive relationships and work collaboratively.
• Basic math and accounting skills.

Why You’ll Love Working at CAPP:

• Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
• Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
• Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
• Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
• Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.
• Competitive salary with the opportunity for commission.
• Merit-based promotions—we reward hard work and dedication.
• Health, vision, and dental insurance
• Health savings account (HSA)
• 401(k) with company match
• Life insurance
• Paid time off (PTO)