Customer Service Representative

CAVH of Central Florida, LLC.; Cape Coral (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Job summary

CAVH of Central Florida, LLC. is hiring a Customer Service Representative in Cape Coral, Florida. The role involves managing customer orders, ensuring delivery of excellent service, and maintaining communication regarding shipping and order status. Candidates should have at least 3 years of experience in customer service or sales, strong communication skills, and proficiency in CRM tools. The company offers a competitive salary alongside comprehensive medical and retirement benefits.

Qualifications

• Minimum of 3 years of customer service or inside sales support experience.
• Capable of thriving in a fast-paced environment, both independently and as part of a team.
• Excellent organizational abilities and effective time management skills.

Responsibilities

• Deliver a high level of customer service by responding promptly and effectively to inquiries.
• Accurately and efficiently enter and release customer orders to factories.
• Collaborate with internal teams to understand ongoing customer challenges.

Skills

Customer service experience

Strong communication skills

Time management

Problem-solving skills

Proficiency in CRM systems

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

About CAVH HVAC

We are a leading commercial HVAC material supplier. Our goal is to effectively promote HVAC equipment sales in the commercial construction market while delivering exceptional service to our customers.

Summary

The customer service representative is responsible for the day-to-day execution of releasing customer orders across a network of manufacturers, based on requests of Project Managers and Sales representatives. Ensure timely and accurate communication with customers by providing estimated shipping dates and updated tracking information. Maintain a high level of responsiveness to customer inquiries, including supplying packing slips and Installation & Operation Manuals upon request.

Key Responsibilities

• Deliver a high level of customer service by responding promptly and effectively to customer inquiries and concerns.
• Support the development of short, mid, and long-term strategies for the Customer Service/Fulfillment department.
• Accurately and efficiently enter and release customer orders to factories, coordinating necessary approvals with the accounting department.
• Collaborate with internal teams to understand ongoing customer challenges and ensure timely resolution of requests.
• Process customer claims, including completion and submission of required factory documentation and forms.

Skills and Experience

• Experience in OEM HVAC environments preferred.
• Proven experience in OEM warranty management and job management.
• Strong ability to communicate and engage effectively with customers at all levels.
• Capable of balancing daily operational demands with longer-term strategic priorities.
• Proactive, solutions-oriented mindset with strong problem-solving skills.
• Excellent time management skills, with the ability to prioritize tasks for both self and team in a fast-paced, dynamic environment.
• Demonstrated ability to build and maintain strong working relationships with customers, colleagues, and third-party partners.
• Strong IT proficiency, including Microsoft Office applications, with the ability to quickly learn and adapt to new systems and tools.
• Experience using Customer Relationship Management (CRM) systems, accounting and/or project management software.

Physical Requirements

Spending significant time at a workstation and using a computer.

Ideal Candidates

• Passionate about customer service
• Positive, energetic, and solution oriented
• Skilled in recognizing and capitalizing on opportunities
• Driven by success

Required Qualifications

Education: High school diploma or GED

Experience: Minimum of 3 years of customer service or inside sales support

Skills:

Organization and Time Management: Excellent organizational abilities and effective time management skills.

Software Proficiency: Proficient in Windows-based software, with basic math skills and strong written and verbal communication abilities.

Adaptability: Capable of working under pressure, managing multiple tasks, and thriving in a fast-paced environment, both independently and as part of a team.

Work Environment

• In office

Reporting Structure

• This role reports to the Head of Project Management

Compensation

• Competitive salary
• Comprehensive medical, dental, vision, short-term and long-term disability insurance.
• 401(k) retirement plan with company match
• Paid time off and holidays