Customer Service Representative

Aquent; Clearwater (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Aquent is seeking a detail-focused customer support/ops coordinator to elevate our service delivery in Clearwater, FL. You will streamline sales support, manage orders and tickets, coordinate with warehouses, and uphold SOPs to ensure flawless execution.

Ideal candidates bring 4-year degree preference, strong organizational skills, and the ability to multi-task in a fast-paced environment while collaborating across teams and leadership.

Qualifications

• Proficient with G-Suite and/or Microsoft Office.
• Excellent organizational and communication skills.
• Exceptional attention to detail.
• Able to multi-task in a high-volume environment.
• Capable of performing under pressure.
• Willingness to work overtime as needed.
• Strong analytical ability.
• Diplomatic and persuasive in interactions.
• Excellent teamwork skills.
• Adaptable to a fast-growing business model.
• Ability to collaborate with multiple authority figures.

Responsibilities

• Provide white-glove service, streamline sales support, and coordinate projects with precision.
• Deliver concierge-style customer service to sales reps and accounts, manage calls, tickets, orders, and marketing programs.
• Maintain knowledge of products and FAQs to provide accurate information.
• Use systems and SOPs to ensure process adherence.
• Update SOPs as processes evolve and create new ones.
• Process sales orders accurately and efficiently.
• Coordinate with warehouse and shipping partners to ensure timely delivery.
• Follow departmental and corporate procedures and timelines.
• Collaborate with internal teams and external accounts to resolve items.
• Provide status updates to stakeholders.
• Create and maintain reports, updates, and meeting minutes.
• Assist with fulfillment and marketing requests as needed.
• Ensure return processing protocols are followed.
• Prioritize daily tasks and seek efficiency improvements.
• Fulfill additional departmental requests.

Skills

G-Suite

MS Office

Organizational skills

Communication

Attention to detail

Multi-tasking

Under pressure

Overtime availability

Analytical ability

Diplomacy

Team collaboration

Adaptability

Interdepartmental coordination

Education

Bachelor's degree

Tools

G-Suite

Microsoft Office

Job description

Join a globally renowned organization at the forefront of the consumer goods and beauty industry, dedicated to innovation and enhancing lives through exceptional products. Partnering with Aquent, we are seeking passionate individuals to contribute to our mission of delivering unparalleled customer experiences and support across our diverse portfolio.

Are you a customer service maestro with a knack for organization and a passion for making a tangible impact? We are seeking a dynamic and detail-oriented professional to elevate our customer and sales support operations. In this pivotal role, you will be the cornerstone of our service excellence, directly influencing client satisfaction and operational efficiency. Your expertise will ensure seamless processes, empower our sales teams, and delight our customers, playing a crucial part in our continued success and growth.

What You’ll Do:

• You will be instrumental in providing white-glove service, streamlining sales support, and coordinating critical projects, ensuring every interaction and process is executed with precision and care. Your daily contributions will directly impact our ability to serve our clients and support our sales force effectively.
• Deliver exceptional, concierge-style customer service to sales representatives and accounts, managing incoming calls, resolving support tickets, processing orders, and executing related marketing programs.
• Maintain comprehensive knowledge of products and frequently asked questions to provide accurate and timely information.
• Utilize systems and tracking tools to ensure adherence to standard departmental practices and Standard Operating Procedures (SOPs).
• Update existing SOPs and develop new ones as processes evolve or are introduced.
• Process sales orders with accuracy and efficiency.
• Coordinate with warehouse operations and shipping partners like UPS to ensure timely delivery.
• Ensure strict adherence to departmental and corporate procedures and timelines.
• Facilitate the resolution of open items by collaborating with internal teams (e.g., production, marketing, accounting, IT) and external accounts, consumers, and vendors.
• Provide regular updates to internal stakeholders regarding job status.
• Create, edit, file, and maintain essential records such as reports, status updates, minutes, and agendas related to sales order fulfillment and corporate initiatives.
• Assist with internal fulfillment and shipping of orders and marketing requests as needed.
• Ensure proper adherence to return processing protocols for products and sales materials.
• Effectively prioritize daily responsibilities, including managing order and ticketing systems, phone calls, and office requests, both independently and as part of a collaborative team.
• Propose recommendations to enhance the efficiency and effectiveness of department operations.
• Fulfill additional requests that contribute to the efficient functioning of the department, office, and company initiatives.

What You’ll Bring:

Must-Have Qualifications:

• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Excellent organizational and communication skills.
• Exceptional attention to detail.
• Proven ability to multi-task effectively in a high-volume environment.
• Capability to perform well under pressure.
• Flexibility to work overtime or extended hours when required.
• Strong analytical ability.
• A flexible, persuasive, and diplomatic approach to interactions.
• Strong team-building skills.
• Adaptability to thrive in a fast-paced, growing business model.
• Ability to work effectively with multiple authority figures.

Nice-to-Have Qualifications:

• A 4-year college degree is strongly preferred.
• 3-4 years of experience in a corporate business environment is preferred.