Customer Service Representative

Aquent (United States); Schaumburg (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Aquent in Schaumburg, IL partners with a leading financial services firm to recruit a client service specialist. You will be the primary contact for clients, addressing needs with tact, accuracy, and empathy, ensuring seamless support.

You will collaborate across teams, manage multiple inquiries, adhere to brokerage regulations, and maintain professional relationships. The role rewards proactive service, independent work, and a focus on client well‑being.

Qualifications

• Experience delivering exceptional client service.
• Strong written and verbal communication.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Serve as a primary point of contact addressing client needs.
• Foster relationships across internal teams for seamless support.
• Manage multiple client inquiries with strong organization.
• Work independently and as part of a high-performing team.
• Apply understanding of financial regulations governing client accounts to guide interactions.

Skills

Client service experience

Excellent communication

Organizational skills

Autonomy

Brokerage regulations understanding

Job description

Aquent is proud to partner with a leading financial services firm dedicated to empowering individuals and institutions to achieve their financial goals. This firm is renowned for its commitment to client success and innovative approach to wealth management, fostering an environment where talent thrives and makes a tangible difference in the lives of their clients. Are you ready to be the vital link between clients and their financial aspirations? We are seeking an exceptional individual to join a dynamic team, where your dedication to outstanding client service will directly shape client experiences and contribute to their financial well-being. This isn't just a role; it's an opportunity to make a profound impact, ensuring every client interaction is met with expertise, empathy, and efficiency, playing a crucial part in the success and trust clients place in the firm.

What you'll do:

• Serve as a primary point of contact, expertly addressing client needs with tact and diplomacy.
• Foster and maintain strong, collaborative relationships across various internal teams to ensure seamless client support.
• Manage multiple client inquiries and responsibilities simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Work effectively both independently and as an integral part of a high-performing team.
• Apply a foundational understanding of financial regulations and rules governing client accounts to guide interactions and decisions.

What you'll bring:

• Outstanding written and oral communication skills, enabling clear and effective interactions.
• Proven experience in a client/customer service capacity.
• Demonstrated ability to work autonomously while also contributing positively to team objectives.
• A strong capacity for managing multiple tasks and responsibilities concurrently without compromising quality.
• A basic understanding of brokerage regulations and the rules that govern client accounts.
• A natural talent for building and nurturing strong professional relationships across an organization.

Nice-to-haves:

• Relevant industry licensing is preferred, though not a requirement for this role.