Digital Merchandising Specialist (213602)

Aquent; Reynoldsburg (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Aquent is partnering to recruit an Assistant Merchant for our retail client. You will ensure the online product catalog is flawlessly presented, accurately priced, and promoted effectively to boost customer satisfaction and sales.

You will maintain product records, validate attributes, imagery, and readiness for launch, and support pricing changes and promotional campaigns in a fast-paced e-commerce environment.

Qualifications

• Experience with e-commerce platforms or PIM systems.
• Attention to detail for offer messaging and customer-facing execution.
• Experience supporting product launches, seasonal campaigns, or promotional events.
• Familiarity with onsite merchandising concepts: sequencing, navigation, and discovery.
• Ability to prioritize multiple deadlines with accuracy.
• Experience with data validation and reporting tools.
• Proficiency in Microsoft Excel.
• Hands-on experience with e-commerce platforms such as SFCC.
• Familiarity with CMS.
• Experience with ticketing/project management systems (Workfront, Jira, Asana).

Responsibilities

• Create and maintain product records with accurate setup inputs.
• Validate product assortment, attributes, imagery, and readiness for launch.
• Activate products with correct sequencing and availability.
• Execute regular and promotional pricing updates.
• Set up offers and promotional messaging for campaigns.
• Quality-check PDPs, pricing, badges, and messaging.
• Identify discrepancies and escalate issues swiftly.
• Support new product launches, seasonal floorsets, and daily offers.
• Collaborate with team for smooth handoffs and priorities.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Problem solving

Proactive

Tools

SFCC

CMS

Microsoft Excel

Workfront

Jira

Asana

Job description

Join a leading name in the retail industry, a company dedicated to creating exceptional customer experiences through innovative digital solutions. Partnering with Aquent, we are seeking talented individuals to contribute to our dynamic e-commerce operations, ensuring our customers always find what they love with ease and accuracy.

Are you a meticulous and proactive individual with a passion for digital merchandising? We are looking for an Assistant Merchant to become a cornerstone of our digital storefront, directly influencing customer satisfaction and sales. In this pivotal role, you will ensure our online product catalog is flawlessly presented, accurately priced, and compellingly promoted. Your expertise will be critical in bringing our products to life online, making a tangible impact on our brand's digital presence and customer engagement.

What You'll Do:

• Meticulously create and maintain product records, ensuring all assigned setup inputs are accurate and complete.
• Validate product assortment, attributes, imagery, and overall product readiness for launch.
• Ensure products are accurately activated, sequenced, and available to customers precisely when expected.
• Execute timely and accurate regular and promotional pricing updates across the digital platform.
• Set up comprehensive offer details, compelling promotional messaging, and all required inputs for successful campaigns.
• Thoroughly validate pricing, eligibility, timing, and promotional accuracy before every launch to prevent errors.
• Conduct rigorous quality assurance checks on product details pages (PDPs), pricing, badges, and promotional messaging.
• Proactively identify discrepancies, meticulously document issues, and escalation risks swiftly to resolution.
• Revalidate all fixes and confirm accurate customer-facing execution post-resolution.
• Maintain comprehensive SKU readiness trackers, documentation, and status updates for all products.
• Provide essential support for new product launches, seasonal floorsets, and daily offer changes.
• Collaborate effectively with team members and managers, ensuring seamless handoffs and shared priorities.

What You'll Bring:

We are looking for a candidate who is exceptionally detail-oriented, organized, and thrives in a fast-paced environment. Your ability to manage competing priorities with a strong sense of urgency will be key to success in this role.

Must-Have Qualifications:

• Demonstrated experience with e-commerce platforms or Product Information Management (PIM) systems.
• A keen eye for detail, especially concerning offer messaging and customer-facing execution.
• Experience supporting product launches, seasonal campaigns, or promotional events.
• Familiarity with essential onsite merchandising concepts, including product sequencing, category navigation, product discoverability, and enhancing the overall customer experience.
• Proven ability to prioritize multiple deadlines while maintaining impeccable accuracy.
• Experience supporting daily business changes and executing launches efficiently.
• Proficiency in Microsoft Excel.
• Hands-on experience with e-commerce platforms, such as SFCC.
• Familiarity with Content Management Systems (CMS).
• Experience with data validation and reporting tools.
• Proficiency in ticketing and project management systems (e.g., Workfront, Jira, Asana).
• Exceptional attention to detail.
• Strong organizational and time management skills.
• Effective problem-solving abilities.
• A strong sense of urgency and proactivity.
• Excellent communication and follow-through skills.
• Demonstrated ability to manage competing priorities effectively.

Nice-to-Have Qualifications:

• Flexibility and adaptability to changing priorities in a dynamic environment.
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, and conditional formatting.
• Experience with Salesforce or similar CRM/platform systems.