Client Services Representative

Abqpetcarehospital; Phoenix (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

HSA & FSA options

Paid time off

Uniform allowance

Professional development assistance

Employee assistance program

Life insurance

Job summary

Stonecrest Animal Hospital is seeking an experienced Client Service Representative to greet clients and patients, manage appointments, and support daily hospital operations. The role emphasizes friendly communication, accuracy in records, and a cooperative team approach in a fast-paced environment.

Ideal candidates have 1–3 years in customer service, veterinary reception experience, and strong multitasking skills.

Qualifications

• 1–3 years of customer service experience preferred.
• Veterinary reception or veterinary client service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments and manage multiple provider schedules.
• Answer and direct incoming phone calls.
• Check patients in and out efficiently.
• Process payments and maintain accurate client records.
• Assist clients with questions regarding services, products, and treatment plans.
• Communicate with veterinary team members to ensure seamless patient care.
• Maintain a clean, organized, and welcoming reception area.

Skills

Customer service

Communication

Multitasking

Tools

Avimark

Job description

Client Service Representative (CSR)

For over 35 years, Stonecrest Animal Hospital has provided compassionate, state‑of‑the‐art veterinary care with exceptional client service.

We are seeking an experienced client service representative who is passionate about helping people, creating exceptional client experiences, and serving as the welcoming face of our hospital. The ideal candidate is organized, compassionate, and thrives in a fast‑paced environment.

What You’ll Do

As a Client Service Representative, you will play a vital role in creating a positive experience for clients and patients while supporting the daily operations of the hospital.

Client Care & Administrative Duties

• Greet clients and patients warmly and professionally
• Schedule appointments and manage multiple provider schedules
• Answer and direct incoming phone calls
• Check patients in and out efficiently
• Process payments and maintain accurate client records
• Assist clients with questions regarding services, products, and treatment plans
• Communicate with veterinary team members to ensure seamless patient care
• Maintain a clean, organized, and welcoming reception area

Supportive Team Environment

Work alongside experienced veterinarians, technicians, and support staff in a positive, team‑focused culture where your contributions are valued.

Flexible Schedule

Monday–Friday schedule with NO Saturdays, late nights, or overnight shifts.

Growth & Development

Opportunities for professional development, mentorship, and advancement within a growing veterinary hospital.

Benefits

• 401(k) matching
• Health, dental, and vision insurance
• HSA & FSA options
• Paid time off
• Employee discount
• Tuition reimbursement
• Uniform allowance
• Professional development assistance
• Employee assistance program
• Life insurance

Qualifications

• 1–3 years of customer service experience preferred
• Veterinary reception or veterinary client service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast‑paced environment
• Avimark experience is a plus
• Ability to work independently and collaboratively

Skills Preferred

• Appointment scheduling
• Multi‑line phone systems
• Client communication and conflict resolution
• Medical record management
• Payment processing and cash handling
• Veterinary software experience (Avimark preferred)
• Attention to detail and time management

Work Environment

• Ability to sit, stand, and move throughout the hospital during shifts
• Ability to work efficiently in a busy reception area
• Willingness to assist in all hospital departments as needed
• Comfortable interacting with a variety of clients and patients daily

If you are passionate about helping people and animals and want to join a hospital that values teamwork, learning, and exceptional patient care, we would love to hear from you!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.