Client Services Representative

National Veterinary Associates; California (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k

PTO & holidays

Pet care discounts

Employee Assistance Program

Job summary

National Veterinary Associates is seeking a Veterinary Client Service Representative to be the welcoming face of our AAHA accredited hospital. You will greet clients, schedule appointments, manage front desk tasks, and support medical staff to ensure pets receive timely care and owners feel informed.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask in a fast-paced setting. Veterinary software experience and bilingual ability are a plus.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary experience preferred but not required).
• Excellent communication skills both via phone and in person; bilingual ability is a plus for serving diverse clients.

Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments
• Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative support tasks
• Ability to multi-task in a multi-doctor practice
• Contribute to a positive team environment by collaborating with good communications to colleagues on pet care

Skills

Customer service

Communication skills

Multitasking

Time management

Bilingual

Education

High school diploma

Tools

Vet software

Multi-line phones

Job description

Do you thrive in a fast-paced environment while multitasking? Are you dependable and enjoy helping people? Do you love animals? We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital.

Overview

Join our dynamic veterinary team as a Veterinary Client Service Representative and become the welcoming face of our AAHA accredited hospital! In this vital role, you will coordinate client interactions, manage appointment scheduling, and support the smooth operation of our veterinary practice; ensuring that pets receive the care they need and their owners feel supported and informed. Your positive attitude and proactive approach will help create a comforting environment for pet owners and their beloved animals as they walk through our doors. You're not just answering phones; you're managing a fast paced flow of patients, coordinating seamlessly with medical staff, and delivering exceptional customer service at every interaction. The ideal candidate is someone who has a positive attitude, enjoys multitasking independently, and is able to work in a time sensitive, fast-paced environment.

Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments
• Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative support tasks
• Ability to multi-task in a multi-doctor practice
• Contribute to a positive team environment by collaborating with good communications to colleagues on pet care

Qualifications/Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary experience preferred but not required)
• Excellent communication skills both via phone and in person; bilingual ability is a plus for serving diverse clients.
• Prior experience using multi-line phone systems and handling front desk responsibilities effectively.
• Strong computer skills and ability to learn new software quickly.
• Ability to manage time efficiently, prioritize tasks effectively, and maintain professionalism under pressure.
• Ability to stand for extended periods and lift up to 30 lbs.
• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• 401k
• EAP (Employee Assistance Program)
• Paid Time Off (PTO) and holiday pay.

Compensation:

Base Hourly Rate of $19-25 DOE

This position offers an exciting opportunity to combine exceptional customer service skills with a passion for animal care. We ask all potential applicant's to have a good work ethic, ability to show up to shifts on schedule with a great work attitude and love to work with animals. Must be able to work some/most Saturdays.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.