Customer Service Representative

Abqpetcarehospital; Brockton (MA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Periodic bonus eligibility

Job summary

Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our front desk team. The CSR will act as a liaison, provide information and resolve issues with accuracy and empathy, ensuring high client satisfaction and smooth front desk operations.

Responsibilities include scheduling, record-keeping, issuing invoices and prescriptions per vet instructions, and using our hospital software to document medical records and communicate with clients and teammates.

Qualifications

• Experience using standard office equipment.
• Knowledge of veterinary terminology and procedures.
• Flexible schedule including some weekends/holidays.
• Ability to work independently and take direction.
• Strong verbal and written communication, good judgment, and ability to handle stressful situations.

Responsibilities

• Receive and place calls to clients to schedule appointments.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain documentation through client and pet records.
• Provide instructions, information and invoices; dispense prescriptions per veterinarian’s instructions; schedule future appointments.
• Use hospital computer systems to document medical records and communicate with clients and teammates.
• Manage hospital finances by balancing client transactions and handling cash/credit procedures; follow opening/closing procedures.
• Deliver excellent customer service and professional communication.
• Educate clients on preventative care, pet health needs, and available hospital services.

Skills

Proficient computer skills

Detail-oriented

Verbal and written communication

Organized

Job description

Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our amazing front desk team!

Job Summary

Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

• Receive and place calls to clients for the purpose of scheduling
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills

• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills

Benefits

• Medical, Vision, Dental insurance
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts
• Eligible for periodic bonus
• Compensation $18.00-25.00 per hour, based on experience

Are you an organized pet lover who thrives on delivering exceptional client experience? We want to hear from you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.