Customer Service Representative

Upstate Shredding; City of Albany (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401 K

Employer Paid Life Insurance

Paid Holidays (6)

Paid Vacation

Job summary

Upstate Shredding, located in Albany, NY, is seeking a Customer Service Rep to manage inbound scrap purchases and ensure excellent customer service. Candidates should have 3+ years of experience and possess strong communication and multitasking skills.

The role includes various office duties and offers attractive benefits such as medical, dental, and a 401K plan. Interested applicants can apply by sending their resumes to [e-mail].

Qualifications

• 3+ years of previous customer service experience preferred.
• Ability to multitask in a fast-paced environment while providing excellent service.
• Strong communication and organizational skills are mandatory.

Responsibilities

• Weigh and purchase inbound scrap; complete purchasing documents.
• Perform general office duties including answering phones and greeting customers.
• Provide a best-in-class customer experience.

Skills

Customer service

Time management

Communication

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Ben Weitsman of Albany LLC, a division of the Weitsman Family of Companies, the East Coast's largest privately held scrap metal processor, is currently looking for a Customer Service Rep at our Albany, NY location to work the scale.

Weitsman Family of Companies is an employee-oriented company that offers a competitive benefits package including Medical, Dental, Vision, 401K, and Employer Paid Life Insurance. We also offer paid time off which includes 2 weeks’ vacation earned within the first year of employment and six observed holidays.

Position Overview

• Weigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents.
• Perform general office administration duties such as answering the phone, greeting customers, and responding to emails as well as other duties as assigned by the Manager.
• Provide a best-in-class customer experience.
• Willingness to learn all aspects of the office.
• Willing to cross-train in other positions and assist other teammates as needed.
• Ability to work in a fast-paced, non-stop environment while providing excellent customer service.

Qualifications

• 3+ years of previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational, and time management skills.Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, and Office, and the ability to learn in-house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.
• Must be able to pass all pre-employment requirements, which include but is not limited to a drug screen test and background check.

Benefits

• Medical, Dental, & Vision
• 401 K
• Employer Paid Life Insurance
• Paid Holidays (6)
• Paid Vacation

If you are interested in this opportunity please apply to this job posting and forward your resume to [e-mail].