Customer Service Representative

Weitsman Recycling; City of Syracuse (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401 K

Employer Paid Life Insurance

Paid Holidays (6)

Paid Vacation

Job summary

A leading recycling company in Syracuse, NY, is seeking a Customer Service Representative. The role involves weighing and purchasing inbound scrap, general administration, and providing exceptional customer service. Candidates should have at least 3 years of customer service experience and strong multitasking abilities. Benefits include medical, dental, and 401K among others.

Qualifications

• 3+ years of previous customer service experience preferred.
• Ability to work well under pressure while providing excellent customer service.
• Dependable and consistent work ethic.

Responsibilities

• Weigh and purchase inbound scrap, obtain required information from customers.
• Perform general office administration duties such as answering phones and greeting customers.
• Provide a best-in-class customer experience.

Skills

Customer service

Communication

Organizational skills

Time management

Ability to multitask

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Buy Back Pro

Job description

POSITION OVERVIEW

Ben Weitsman of Syracuse a division of Weitsman Family of Companies, the East Coast's largest privately held scrap metal processor is currently looking for a Customer Service Representative at our Syracuse, NY location.

Responsibilities

• Weigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents.
• Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
• Provide a best-in-class customer experience.
• Willingness to learn all aspects of the office.
• Willing to cross-train in other positions and assist other teammates as needed.
• Ability to work in a fast-paced, non-stop environment while providing excellent customer service.

QUALIFICATIONS

• 3+ years of previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational, and time management skills.
• Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, and Office, and the ability to learn in-house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.
• Must be able to pass all pre-employment requirements, which include but is not limited to a drug screen test and background check.

Benefits

• Medical, Dental, & Vision
• 401 K
• Employer Paid Life Insurance
• Paid Holidays (6)
• Paid Vacation