Customer Service Representative

Weitsman Recycling; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A scrap metal recycling company in New York is seeking a dedicated candidate to handle customer transactions, administrative duties, and provide exceptional customer service. The ideal applicant will have over 3 years of experience in customer service, strong communication skills, and a willingness to learn about the industry. This role promises a fast-paced environment where multitasking is essential.

Qualifications

• 3+ years of customer service experience preferred.
• Ability to work well under pressure.
• Multitasking capabilities in a fast-paced environment.
• Strong customer service and communication skills.
• Dependable work ethic with a willingness to learn.

Responsibilities

• Weigh and purchase inbound scrap, obtain required information from customers.
• Complete purchasing and shipping documents.
• Handle general office administration duties including answering phones and emails.
• Provide excellent customer service and a best-in-class experience.

Skills

Customer service

Communication

Organizational skills

Time management

Tools

Microsoft Excel

Microsoft Word

Buy Back Pro

Job description

POSITION OVERVIEW

Weigh and purchase inbound scrap, obtain required information from customers for all transactions.

Complete purchasing and shipping documents.

Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.

Provide a best-in-class customer experience.

Organized and Neat.

Willingness to learn all aspects of the office.

Willing to cross-train in other positions and assist other teammates as needed.

Ability to work in a fast-paced, non-stop environment while providing excellent customer service.

Other duties as assigned by Management

QUALIFICATIONS

• 3+ years previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational and time management skills.
• Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.