Customer Service Representative

Traffic Tech Inc.; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Dental Vision

Life/AD&D Insurance

401(k) matching

Training & mentorship

Career development

Dynamic environment

Job summary

Traffic Tech is seeking a Customer Service Representative to join our Chicago office. The role focuses on coordinating North American freight movement, building strong customer relationships, and working with the Operations team to ensure accurate and timely shipments.

The ideal candidate offers 5+ years in logistics/LTL, strong communication, problem solving, and leadership skills, and is proficient in Microsoft Office. This full-time position supports a dynamic logistics environment.

Qualifications

• 5+ years experience in logistics, LTL and supply chain.
• High school diploma or GED.
• Demonstrated leadership and coaching abilities.

Responsibilities

• Create and maintain strong customer and vendor relationships.
• Manage day-to-day transportation operations including load building, tracking, scheduling shipments, and issue resolution.
• Provide weekly coaching in 1-on-1s with the Director and Customer Success Manager to implement changes and efficiencies.
• Create and maintain customer SOPs.
• Maintain effective and professional communication internally and externally in a timely manner.
• Collaborate with carrier and sales teams.
• Ensure data accuracy in reporting.
• Oversee afterhours and weekend shipments and handle issues as they arise.

Skills

Customer service

Communication

Problem solving

Detail oriented

Multitasking

Leadership

Team player

Education

High School Diploma

Tools

Microsoft Office

Job description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Your Part in It:

Working out of our Chicago office, weare looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.

Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics’ field.

CUSTOMER SERVICE REPRESENTATIVE

What the Job Entails:

• Create and maintain strong customer and vendor relationships
• Manage day to day transportation operations including but not limited to: load building, tracking, scheduling shipments, issue resolution, continuous improvement opportunities
• Provide weekly coaching in the form of 1 on 1s. Work with Director and Customer Success Manager to implement changes and efficiencies.
• Creates and Maintains customer SOPs
• Maintain effective and professional communication both internally and externally within a timely manner
• Work alongside manager and Customer Success Manager to develop the team & best practices
• Serve as an additional escalation with team members and help/coach problem solving techniques
• Become an expert on spot quoting opportunities
• Work to provide continuous improvements and creative solutions
• Assist with cost negotiation on shipments
• Collaborate with both carrier and sales teams
• Continue to follow standard operating procedures
• Reporting – ensuring data is accurate
• Organic Growth of Accounts
• Ensures afterhours and weekend shipments are setup for success and handles issues as they arise.
• LTL experience
• Team Lead/Assistant Manager Experience
• 2 years of Food/bev, retail, CPG – working with previous startups is a promise
• Detail oriented
• Experience with carriers is a plus – will need to know how to vet carriers and help sell consolidation efforts

What We Are Looking For:

• 5+ year experience in the logistics, LTL and supply chain industry
• High School Diploma/GED
• Proficient in Microsoft Office
• Display solid organizational skills
• Problem solving skills, detail-oriented, high level of multi-tasking skills
• Possess professional phone and email mannerisms
• Outgoing personality, high energy, flexible
• Great attitude and desire to work hard
• Team player mentality
• Demonstrate strong leadership skills and strategic thinking
• Ability to be a coach and mentor to operations reps

What We Offer:

• Robust industry with training and mentorship
• Career development and advancement opportunities
• Full Benefit options, including Medical (Dental & Vision)
• Life/AD&D Insurance, Long-term Disability
• 401(k) matching
• Dynamic environment and ‘can-do’ culture

This is a full-time permanent position from Monday to Friday.