Customer Service Representative

Boost Transport, LLC; Gainesville (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Boost Transport, LLC in Gainesville, GA is seeking a Customer Service Representative to be the frontline liaison for customers, coordinating shipments and providing transportation solutions from pickup to delivery. You will build strong relationships, resolve issues quickly, and help ensure a smooth, drama-free experience.

The role emphasizes timely communication, accuracy in data entry within the TMS, and collaboration with carriers and internal teams to optimize freight movement in a

Qualifications

• 1-2 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Transportation Management Systems (TMS) preferred.
• Experience in logistics or supply chain operations preferred.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Build and maintain strong customer relationships by understanding their business needs and providing outstanding service.
• Provide LTL transportation quotes and assist customers with shipment setup and booking.
• Coordinate and schedule pickups with transportation carriers.
• Monitor shipments and proactively communicate updates to customers.
• Perform pre-dispatch audits to ensure shipment accuracy and prevent service disruptions.
• Resolve customer issues quickly and professionally while escalating concerns when appropriate.
• Maintain accurate customer and shipment information within the Transportation Management System (TMS).
• Collaborate with internal teams and carrier partners to ensure efficient freight movement.
• Support company initiatives and promote a culture centered around customer service, teamwork, and operational excellence.

Skills

Customer service experience

Communication skills

Problem solving

Multi-tasking

Time management

Microsoft Office

Tools

Transportation Management System (TMS)

Job description

Customer Service Representative (Logistics)

Join a Growing Logistics Team

Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced environment? We're looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers.

In this role, you'll serve as the primary point of contact for customers, helping coordinate shipments, provide transportation solutions, and ensure a seamless customer experience from pickup to delivery. This is an excellent opportunity for someone looking to build a long-term career in the transportation and logistics industry.

What You'll Do

• Serve as the primary point of contact for customers via phone and email.
• Build and maintain strong customer relationships by understanding their business needs and providing outstanding service.
• Provide LTL transportation quotes and assist customers with shipment setup and booking.
• Coordinate and schedule pickups with transportation carriers.
• Monitor shipments and proactively communicate updates to customers.
• Perform pre-dispatch audits to ensure shipment accuracy and prevent service disruptions.
• Resolve customer issues quickly and professionally while escalating concerns when appropriate.
• Maintain accurate customer and shipment information within the Transportation Management System (TMS).
• Collaborate with internal teams and carrier partners to ensure efficient freight movement.Support company initiatives and promote a culture centered around customer service, teamwork, and operational excellence.
• Perform additional duties as assigned.

What We're Looking For

Required Qualifications

• 1-2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and technology platforms.

Preferred Qualifications

• Experience in logistics, transportation, freight brokerage, or supply chain operations.
• Experience working with Transportation Management Systems (TMS).
• Knowledge of LTL shipping processes and carrier coordination.

Why Join Us?

• Opportunity to build a rewarding career in the growing transportation and logistics industry.
• Collaborative and team-oriented work environment.
• Hands-on training and professional development opportunities.
• Exposure to transportation operations, customer relationship management, and supply chain solutions.
• Opportunity for advancement as the company continues to grow.

If you're a motivated professional who thrives on helping customers, solving challenges, and working in a dynamic environment, we'd love to hear from you.