Customer Service Representative

Kelly Services; Chesapeake (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Retirement plan

Transit benefits

Paid sick leave

Job summary

Kelly Services in Chesapeake, VA seeks a Customer Service Representative to provide exceptional service in the financial services sector.

You will handle inquiries, manage loan-related accounts, post payments, and maintain accurate records using MS Office. Compliance with licensing requirements and strong analytical skills are required; training and a supportive team environment are offered with a schedule including weekdays and potential Saturdays.

Qualifications

• High School Diploma or GED required.
• Experience with loans, banking information, and credit preferred.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong communication and analytical skills.
• Ability to handle sensitive information.

Responsibilities

• Respond to inquiries and resolve customer issues.
• Manage customer accounts, including posting payments.
• Maintain accurate loan, banking, and credit records.
• Communicate clearly with customers and team members.
• Ensure compliance with licensing requirements.

Skills

Customer service

Communication skills

MS Office

Analytical thinking

Attention to detail

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Chesapeake, VA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $18 per hour

Shift: Monday, Tuesday, Thursday and Friday 8:30am-5:30pm and Wednesdays 8am-1:30pm - Saturdays could be needed

Why you should apply to be Customer Service Representative:

• Competitive pay rate of $18 per hour.
• Opportunity to join a respected industry leader.
• Dynamic work environment with a supportive team culture.
• Gain valuable experience in the financial services sector.
• Expand your professional skills in customer service and administration.

What’s a typical day as Customer Service Representative? You’ll be:

• Providing exceptional customer service by responding to inquiries and resolving issues.
• Managing customer accounts, including collections, posting payments, and maintaining accurate records.
• Handling sensitive information related to loans, banking, and credit.
• Utilizing strong analytical skills and sound judgment to address complex situations.
• Communicating effectively with customers and team members, both verbally and in writing.
• Using MS Office Suite (Word, Excel, PowerPoint) to complete daily tasks and documentation.
• Ensuring compliance with all State and Federal licensing requirements.

This job might be an outstanding fit if you:

• Have a High School Diploma or GED (required).
• Possess advanced interpersonal and communication skills.
• Demonstrate strong analytical ability and sound judgment.
• Are proficient in MS Office Suite, especially Word, Excel, and PowerPoint.
• Have experience working with loans, banking information, and credit (required).
• Bring relevant experience in collections, posting payments, or sales (preferred).
• Can successfully pass a background check to meet State and Federal licensing requirements.
• Understand how your role aligns with business priorities, culture change, and strategic planning.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and  Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.