Customer Service Representative

South Shore Bank; Westwood (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

South Shore Bank in Westwood, MA is seeking a Branch Manager to oversee customer service operations, meet sales and service objectives, and ensure compliance with bank policies. This bilingual? no.

Under general supervision, you will manage daily branch activities and support staff to deliver exceptional service. You will greet customers, open/close accounts, explain products, cross-sell services, process transactions, and handle teller duties when needed.

Qualifications

• Greet customers and provide courteous service; respond to inquiries.
• Explain and cross-sell bank products and services.
• Maintain knowledge of all bank offerings and updates.

Responsibilities

• Greet customers and provide efficient, courteous service in person and by phone.
• Open and close accounts and process a wide variety of transactions.
• Respond to customer inquiries and resolve issues in records.
• May perform teller duties as required.

Skills

Customer service

Cross-selling

Banking product knowledge

Cash handling

Job description

Job Type

Full-time

SUMMARY

Under the general supervision Branch Manager, performs a variety of customer service and related duties to meet sales and service objectives and ensure the ongoing effectiveness of customer service in conformance with established Bank policies, strategies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers of the Bank cordially and professionally and provide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties. Open and close accounts and process a wide variety of transactions. Process necessary paperwork. Respond to customer inquiries.
• Understand, explain, and cross-sell products and services of benefit to the customer such as checking and savings accounts, certificate of deposit accounts, individual retirement accounts (IRA), loan products, credit cards, debit cards, and digital services.
• Maintain current knowledge of all Bank products and services.
• May perform teller duties as required.
• Process all necessary transactions and issue receipts accordingly.
• Answer customer inquiries; investigate and correct errors, using Bank and customer records.
• Admit customers to the safe deposit box vault area following Bank procedures. Open and surrender safe deposit boxes as requested.
• Maintain current knowledge of passbook loans and forward them to appropriate personnel for underwriting and approval.
• Accept line of credit (CheckProtec) applications and forward them to appropriate personnel for underwriting and approval.
• Execute wire transfers of funds.
• Process credit card applications.
• Assist customers with Official check and Teller's check inquiries. Search for the status of