Customer Service Assistant

Harvest Advertising; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Training opportunities

Team-oriented environment

Growth potential

Compensation based on position and exp

Job summary

Harvest Advertising is seeking a friendly Customer Service Assistant to help create positive customer experiences and support daily service activities in a fast-paced, team-focused environment.

You will welcome customers, answer questions about products and services, listen to needs, and collaborate with colleagues to resolve concerns. No prior experience required, training provided, and opportunities for growth are included.

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, patient, and approachable demeanor.
• Dependable, organized, and attentive to detail.
• Ability to work effectively with a team in a fast-paced environment.
• Willingness to learn, accept feedback, and take initiative.
• Previous customer service or retail experience is a plus but not required.

Responsibilities

• Welcome customers and assist with questions about available products and services.
• Provide clear, accurate information to help customers understand their options.
• Listen to customer needs and help identify appropriate solutions.
• Support the team in maintaining a welcoming and customer-focused environment.
• Assist with routine service requests and help address customer concerns professionally.
• Collaborate with colleagues to ensure consistent service and a positive customer experience.
• Participate in training to develop product knowledge and customer service skills.

Skills

Interpersonal skills

Verbal communication

Friendly demeanor

Teamwork

Willingness to learn

Customer service experience (a plus)

Job description

About the Role

We are looking for a friendly, motivated, and dependable Customer Service Assistant to help create positive customer experiences and support daily service activities. This entry-level opportunity is ideal for someone who enjoys working with people, answering questions, and finding practical solutions. We value a positive attitude, a willingness to learn, and a genuine commitment to providing helpful service.

Responsibilities

• Welcome customers and assist with questions about available products and services.
• Provide clear, accurate information to help customers understand their options.
• Listen to customer needs and help identify appropriate solutions.
• Support the team in maintaining a welcoming and customer-focused environment.
• Assist with routine service requests and help address customer concerns professionally.
• Collaborate with colleagues to ensure consistent service and a positive customer experience.
• Participate in training to develop product knowledge and customer service skills.

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, patient, and approachable demeanor.
• Dependable, organized, and attentive to detail.
• Ability to work effectively with a team in a fast-paced environment.
• Willingness to learn, accept feedback, and take initiative.
• Previous customer service or retail experience is a plus but not required.

What We Offer

• Training and ongoing support to help you succeed.
• A welcoming, team-oriented work environment.
• Opportunities to develop communication and problem-solving skills.
• Professional growth opportunities based on performance and development.
• Compensation based on the position and experience.