Sales Member Services Representative

Goldfish Swim School - Winter Garden; Town of Florida (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

Employee discounts

Opportunity for advancement

Training & development

Flexible hours

Competitive pay

Job summary

A leading swim school franchise is seeking a Sales & Member Services Representative in Florida. The role involves promoting customer service, processing sales transactions, and maintaining a positive environment for guests. Ideal candidates will have experience in customer service or sales and strong interpersonal skills. Certifications in Lifeguard, CPR, and First Aid are required within 90 days of hire. This position offers flexible hours and opportunities for advancement.

Qualifications

• Two years previous customer service and/or sales experience required.
• Intermediate level computer skills required.
• Intermediate computer skills with Gmail and Google Sheets.

Responsibilities

• Answers telephones and responds to inquiries.
• Processes student registrations using effective sales techniques.
• Resolves customer concerns/complaints in a professional manner.
• Maintains cleanliness and safety of front desk and other areas.
• Greet parents and students at front desk.
• Check in students on attendance system.
• Maintain front desk, Snack Shack, restrooms and observation area.
• Monitor Retail areas for guest services and restocking.
• Check voicemail and email; respond promptly.
• Make collection calls to resolve accounts.
• Bring ideas to improve procedures and atmosphere.
• Training as working as a team Swim Instructor if needed.

Skills

Customer service

Sales experience

Interpersonal communication

Organizational skills

Education

High school diploma or GED

Some college preferred

Tools

Gmail

Google Sheets

Job description

Overview

Job Title: Sales & Member Services Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service face to face and over the phone to current and future guests. Process sales and enrollment transactions. Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising.
• Checks voicemail and email correspondence and responds in a timely manner.
• Makes collection calls to resolve open account problems.
• Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.
• Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired.

Qualifications

• Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or sales experience required. Intermediate level computer skills required using Gmail, Google Sheets, and other software systems.
• Certifications and licenses: Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided).
• Excellent interpersonal communication and organizational skills.
• Experience working with children; ability to relate well to children, parents, team members, and maintain great communication skills.

Requirements

• Must have or obtain Lifeguard & AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff, limited exclusively to Goldfish Swim School staff members).
• Experience with customer service and/or sales; proficiency with basic computer tools.
• Must be available to work 3 shifts per week (12-18 hours), including at least one weekend shift.
• Willingness to learn and have FUN; prior experience is not required.

Benefits

• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development
• Flexible hours and scheduling
• Competitive pay
• Growth opportunities
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• On-the-job training and certification opportunities

Note: Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.