Lifeguard

Goldfish Swim School - North Canton; North Canton (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the swim instruction sector is seeking a Front Desk Customer Service Representative to join their team. This role is vital as it serves as the first point of contact for customers, focusing on promoting quality service and managing administrative tasks. Ideal candidates will possess strong customer service skills, relevant experience, and necessary certifications like CPR and First Aid.

Qualifications

• Two years previous customer service and/or administrative office experience required.
• CPR, First Aid and AED certification required.

Responsibilities

• Answers telephones and screens phone calls.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.

Skills

Customer Service

Communication

Sales Techniques

Time Management

Education

High school diploma or GED

Some college preferred

Tools

Word

Excel

Job description

Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises birthday party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists clients with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification required.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.