Customer Service Representative

The Glass Guru of Charleston; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Health insurance

Job summary

The Glass Guru of Charleston is seeking an organized office administrator to support installation scheduling, lead responses, and customer communications. You will greet showroom visitors, answer calls, manage emails, and coordinate estimates with estimators, technicians, and the general manager.

This role requires HS diploma, clear communication, basic Microsoft Office skills, and the ability to pass background and drug checks.

Qualifications

• HS Diploma or equivalent.
• Ability to pass background check and drug test.
• Strong verbal and written communication.

Responsibilities

• Answer inbound phone calls during business hours.
• Respond to voicemails and messages from answering service.
• Respond to inbound emails and forward as appropriate.
• Greet showroom visitors.
• Screen incoming leads/potential customers.
• Schedule estimate appointments.
• Assist Estimators with follow-up by phone/email.
• Schedule work appointments for Installation Technicians with customers.
• Troubleshoot field issues with GM/vendors and techs.
• Check order confirmations from fabricators/vendors for size and pricing.
• Filing daily work orders and estimates.
• Order office/shop supplies.
• Keep office clean/tidy.

Skills

Verbal communication

Written communication

Organization

Time management

Education

HS Diploma or equivalent

Tools

MS Office

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Paid time off
• Health insurance

Roles & Responsibilities:

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and/or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other visitors to the showroom (if applicable)
• Screen incoming leads/potential customers
• Schedule estimate appointments
• Quote product by telephone for clients/customers (if applicable)
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
• Check order confirmations from fabricators/vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean/tidy

Qualifications & Educational Requirements:

• HS Diploma or equivalent
• All candidates must be able pass initial background check and drug test

Preferred Skills:

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.