Customer Service Representative

The Glass Guru of East Minneapolis; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Glass Guru of East Minneapolis is seeking a Customer Service Rep to be on the front lines of customer service. You will handle inbound and outbound communication, schedule estimates, quote products by phone, and support installers and estimators.

Responsibilities include greeting visitors, screen leads, and ensuring accurate order confirmations, with a focus on organization and timely communication. HS diploma required; background/drug test clearance is needed.

Qualifications

• HS Diploma or equivalent.
• Ability to pass background check and drug test.
• Excellent verbal/written communication skills.
• Proficient in Microsoft Word and Excel.
• Strong organizational and time-management abilities.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to voicemails and emails; greet showroom visitors.
• Screen leads and schedule estimate appointments.
• Quote products by phone and assist estimators with follow-ups.
• Schedule installation appointments with customers.
• Troubleshoot field issues with GM/vendors/techs.
• Check order confirmations for size and pricing.
• File daily work orders and estimates; order office supplies.
• Keep the office tidy.

Skills

Verbal & written comms

Org. & time management

Customer service mindset

Education

HS Diploma or equivalent

Tools

Microsoft Office

Word

Excel

Job description

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

Answer inbound phone calls promptly during business hours

Respond to any voicemails and/or messages from answering service (if applicable)

Respond to inbound email correspondence, forward on as appropriate

Greet customers and all other visitors to the showroom (if applicable)

Screen incoming leads/potential customers

Schedule estimate appointments

Quote product by telephone for clients/customers (if applicable)

Assist Estimators with follow up on pending sales/ quotes by phone and/or email

Strategically schedule work appointments for Installation Technicians, along with customers accordingly

Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions

Check order confirmations from fabricators/vendors for size and pricing accuracy

Filing of daily work orders and estimates

Ordering of all office / shop supplies

Keeping office clean/tidy

Qualifications & Educational Requirements:

HS Diploma or equivalent

All candidates must be able pass initial background check and drug test

Preferred Skills:

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.