Customer Service Representative

The Glass Guru of Apex; Apex (NC); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

The Glass Guru of Apex is seeking a Customer Service Representative to be on the front lines, handling inbound and outbound contact with customers, scheduling estimates, and supporting installation teams.

The ideal candidate will have strong verbal and written communication, proficiency with Microsoft Office, and be hardworking with excellent organizational skills. This role is on-site in Apex, NC.

Qualificações

• HS Diploma or equivalent.
• Must pass initial background check and drug test.

Responsabilidades

• Answer inbound phone calls promptly during business hours.
• Respond to voicemails and/or messages from answering service (if applicable).
• Respond to inbound email correspondence, forward on as appropriate.
• Greet customers and all other visitors to the showroom (if applicable).
• Screen incoming leads/potential customers.
• Schedule estimate appointments.
• Quote product by telephone for clients/customers (if applicable).
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email.
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly.
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Filing of daily work orders and estimates.
• Ordering of all office / shop supplies.
• Keeping office clean/tidy.

Conhecimentos

Verbal communication

Written communication

Time management

Organizational skills

Customer service

Formação académica

HS Diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Roles & Responsibilities:

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and/or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other visitors to the showroom (if applicable)
• Screen incoming leads/potential customers
• Schedule estimate appointments
• Quote product by telephone for clients/customers (if applicable)
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
• Check order confirmations from fabricators/vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean/tidy

Qualifications & Educational Requirements:

• HS Diploma or equivalent
• All candidates must be able pass initial background check and drug test

Preferred Skills:

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.*