Customer Service Representative

The Glass Guru of Charleston, SC; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Health insurance

Job summary

The Glass Guru of Charleston, SC is seeking a Customer Service Representative to be the frontline liaison with customers. You will handle inbound and outbound communications, greet showroom visitors, and support estimators with follow-ups and scheduling.

This role emphasizes strong communication, organization, and responsiveness in a fast-paced environment. Qualified candidates will have a HS Diploma, be able to pass a background check and drug test, and demonstrate excellent verbal and written

Qualifications

• HS Diploma or equivalent.
• Able to pass initial background check and drug test.

Responsibilities

• Answer inbound phone calls during business hours.
• Respond to voicemails and messages from answering service or emails.
• Greet customers and showroom visitors.
• Screen inbound leads and schedule estimates/appointments.
• Quote products by phone when applicable.
• Assist estimators with follow-up on pending sales/quotes via phone/email.
• Schedule installation appointments with customers.
• Troubleshoot field issues with GM/vendors and technicians.
• Check order confirmations for size and pricing accuracy.
• Maintain filing of daily orders and estimates; order office supplies.
• Keep the office tidy and organized.

Skills

Verbal communication

Written communication

Microsoft Office

Time management

Education

HS Diploma

Job description

Roles & Responsibilities:

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours


• Respond to any voicemails and/or messages from answering service (if applicable)


• Respond to inbound email correspondence, forward on as appropriate


• Greet customers and all other visitors to the showroom (if applicable)


• Screen incoming leads/potential customers


• Quote product by telephone for clients/customers (if applicable)


• Assist Estimators with follow up on pending sales/ quotes by phone and/or email


• Strategically schedule work appointments for Installation Technicians, along with customers accordingly


• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions


• Check order confirmations from fabricators/vendors for size and pricing accuracy


• Filing of daily work orders and estimates


• Ordering of all office / shop supplies


• Keeping office clean/tidy

Benefits:

• 401(k) matching


• Bonus based on performance


• Paid time off


• Health insurance

Roles & Responsibilities:

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours


• Respond to any voicemails and/or messages from answering service (if applicable)


• Respond to inbound email correspondence, forward on as appropriate


• Greet customers and all other visitors to the showroom (if applicable)


• Screen incoming leads/potential customers


• Schedule estimate appointments


• Quote product by telephone for clients/customers (if applicable)


• Assist Estimators with follow up on pending sales/ quotes by phone and/or email


• Strategically schedule work appointments for Installation Technicians, along with customers accordingly


• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions


• Check order confirmations from fabricators/vendors for size and pricing accuracy


• Filing of daily work orders and estimates


• Ordering of all office / shop supplies


• Keeping office clean/tidy

Qualifications & Educational Requirements:

• HS Diploma or equivalent


• All candidates must be able pass initial background check and drug test

Preferred Skills:

• Excellent verbal/written communications skills


• Microsoft Office proficient (Word, Excel)


• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.