Customer Service Representative

The Glass Guru of Charleston, SC; Charleston (SC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Paid time off

Health insurance

Descripción de la vacante

The Glass Guru of Charleston, SC is seeking a Customer Service Representative to be the frontline liaison with customers. You will handle inbound and outbound communications, greet showroom visitors, and support estimators with follow-ups and scheduling.

This role emphasizes strong communication, organization, and responsiveness in a fast-paced environment. Qualified candidates will have a HS Diploma, be able to pass a background check and drug test, and demonstrate excellent verbal and written

Formación

• HS Diploma or equivalent.
• Able to pass initial background check and drug test.

Responsabilidades

• Answer inbound phone calls during business hours.
• Respond to voicemails and messages from answering service or emails.
• Greet customers and showroom visitors.
• Screen inbound leads and schedule estimates/appointments.
• Quote products by phone when applicable.
• Assist estimators with follow-up on pending sales/quotes via phone/email.
• Schedule installation appointments with customers.
• Troubleshoot field issues with GM/vendors and technicians.
• Check order confirmations for size and pricing accuracy.
• Maintain filing of daily orders and estimates; order office supplies.
• Keep the office tidy and organized.

Conocimientos

Verbal communication

Written communication

Microsoft Office

Time management

Educación

HS Diploma

Descripción del empleo

Roles & Responsibilities:

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours


• Respond to any voicemails and/or messages from answering service (if applicable)


• Respond to inbound email correspondence, forward on as appropriate


• Greet customers and all other visitors to the showroom (if applicable)


• Screen incoming leads/potential customers


• Quote product by telephone for clients/customers (if applicable)


• Assist Estimators with follow up on pending sales/ quotes by phone and/or email


• Strategically schedule work appointments for Installation Technicians, along with customers accordingly


• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions


• Check order confirmations from fabricators/vendors for size and pricing accuracy


• Filing of daily work orders and estimates


• Ordering of all office / shop supplies


• Keeping office clean/tidy

Benefits:

• 401(k) matching


• Bonus based on performance


• Paid time off


• Health insurance

Roles & Responsibilities:

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours


• Respond to any voicemails and/or messages from answering service (if applicable)


• Respond to inbound email correspondence, forward on as appropriate


• Greet customers and all other visitors to the showroom (if applicable)


• Screen incoming leads/potential customers


• Schedule estimate appointments


• Quote product by telephone for clients/customers (if applicable)


• Assist Estimators with follow up on pending sales/ quotes by phone and/or email


• Strategically schedule work appointments for Installation Technicians, along with customers accordingly


• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions


• Check order confirmations from fabricators/vendors for size and pricing accuracy


• Filing of daily work orders and estimates


• Ordering of all office / shop supplies


• Keeping office clean/tidy

Qualifications & Educational Requirements:

• HS Diploma or equivalent


• All candidates must be able pass initial background check and drug test

Preferred Skills:

• Excellent verbal/written communications skills


• Microsoft Office proficient (Word, Excel)


• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.