Customer Service Representative

Randstad; Brea (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

A staffing and recruiting agency is seeking a customer service representative in Brea, California. Responsibilities include assisting customers with account inquiries and handling complex calls. The ideal candidate must have at least 2 years of recent call center experience and strong communication and problem-solving skills. This position requires a high school diploma or equivalent and involves cross-selling financial products when appropriate.

Qualifications

• 2 years recent call center experience required.
• Advanced knowledge of the organization, products and/or services.

Responsibilities

• Assist customers with questions or issues regarding their accounts.
• Handle customer calls with more complexity.
• Research issues or transfer to a research function.

Skills

Good communication skills

Problem-solving skills

Customer service experience

Education

High school diploma, GED, or equivalent certification

Job description

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.
• Handles customer calls with somewhat more complexity.
• Generally, has more than 2 years of experience.

The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Year’s Day. All contractors will be expected to work all other days of the week.

Testing Required

Qualifications

Education Required

• High school diploma, GED, or equivalent certification

Background & Experience Required

• Must have 2 years recent call center experience

Additional Information

All your information will be kept confidential according to EEO guidelines.