Customer Service Rep II

Randstad; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial services firm is seeking a Customer Service Representative in Richmond, Virginia. The role involves providing customer solutions in a contact center, handling inquiries via calls, texts, or emails. You will perform routine transactions and resolve diverse customer requests. The ideal candidate has at least one year of call center experience and is flexible with schedules. This position provides a chance to develop relationships and ensure customer satisfaction.

Qualifications

• 1+ year of experience in a call center environment.
• Must be flexible with schedules.

Responsibilities

• Provides customer solutions by delivering service in a contact center.
• Performs routine account-related transactions.
• Handles escalated issues and resolves customer requests.

Skills

Customer service

Problem-solving

Flexibility

Job description

Its an American multinational banking and financial services corporation.

Job Description

• Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
• Requires knowledge of multiple products and ability to deepen or retain relationships through service.
• Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.
• May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
• May handle escalated issues by successfully navigating the organization to resolve customer requests.
• Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
• Accountable for the successful resolution of all customer requests.

Qualifications

• 1+ yr of experience in call center environment
• Must be flexible with schedules

Additional Information

All your information will be kept confidential according to EEO guidelines.