Customer Service Representative

AppleOne Employment Services; Carrollton (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

AppleOne Employment Services’ client in the Dallas–Fort Worth area is seeking a dependable Customer Service Representative to support customers by answering calls, explaining services, scheduling appointments, and dispatching field technicians. The ideal candidate is organized and professional, able to manage multiple priorities while delivering an excellent customer experience.

This full-time, in-office role features an 8-hour daytime shift with Monday–Friday hours and potential weekend

Qualifications

• Excellent customer service and telephone skills.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite.
• Experience in plumbing, restoration, or construction industries is a plus but not required.
• Experience using Salesforce is a plus but not required.

Responsibilities

• Answering the phones.
• Explaining our services to potential clients.
• Manage the customer experience.
• Scheduling of appointments.
• Dispatch, routing, and scheduling of jobs for our technicians.
• Shift: 8 hour daytime shift, full-time in office.
• Availability: General workday is Monday through Friday, occasional weekend availability may be required.

Skills

Customer service

Telephone skills

Written and verbal communication

Multitasking

Organizational skills

Tools

Microsoft Office Suite

Salesforce

Job description

Customer Service Representative / Dispatcher

Our client is seeking a dependable and customer-focused Customer Service Representative (CSR) to support customers throughout the Dallas–Fort Worth area. This position is responsible for answering incoming calls, explaining available services, scheduling appointments, and dispatching and routing field technicians to daily jobs. The ideal candidate is an organized, professional communicator who can manage multiple priorities while providing an excellent customer experience.

Customer Service Reps (CSR) Core Responsibilities

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians
• Shift: 8 hour daytime shift, full-time in office
• Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing, restoration, or construction industries- a plus but not required
• Experience using Salesforce is a plus but not required

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.