Customer Service Representative

Red River Brick; Carrollton (TX); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Paid holidays

Career development

Job summary

Red River Brick in Carrollton, TX is seeking a motivated Customer Service Representative to join our team. You will deliver inside sales support, assist customers, and collaborate with the sales group to grow our product knowledge and ensure accurate order processing in SAP.

Ideal candidates have 2–5 years in customer service or inside sales, strong communication, and a detail-oriented approach. A business degree is preferred, bilingual Spanish/English is a plus, and you will develop product

Qualifications

• 2–5 years of customer service and/or inside sales experience.
• Associate or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Strong computer skills; SAP experience a plus.
• Excellent written and verbal communication skills.
• Self-motivated, organized, and able to manage multiple priorities.
• Strong attention to detail and accuracy.
• Bilingual Spanish/English skills preferred.
• Ability and willingness to learn and grow within the role.

Responsibilities

• Provide exceptional customer service and inside sales support.
• Enter and maintain accurate customer and order information in the SAP system.
• Process orders and assist with purchasing activities.
• Answer incoming calls and respond to customer inquiries.
• Collaborate closely with the outside sales team to support customer needs.
• Assist customers with product, order, and pricing questions.
• Maintain accurate records and ensure timely follow-up on customer requests.
• Develop strong knowledge of company products, processes, and systems.

Skills

Customer service

Inside sales

Bilingual Spanish/English

Attention to detail

Education

Associate's or Bachelor's degree preferred

Tools

SAP

Job description

Red River Brick, a premier brand of the General Shale network in the Southwest U.S., is seeking a Customer Service Representative to join our Carrollton, TX facility. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and developing in-depth knowledge of our products while supporting customers and the sales team.

Key Responsibilities:

• Provide exceptional customer service and inside sales support
• Enter and maintain accurate customer and order information in the SAP system
• Process orders and assist with purchasing activities
• Answer incoming calls and respond to customer inquiries
• Collaborate closely with the outside sales team to support customer needs
• Assist customers with product, order, and pricing questions
• Maintain accurate records and ensure timely follow-up on customer requests
• Develop strong knowledge of company products, processes, and systems

Qualifications:

• 2–5 years of customer service and/or inside sales experience
• Associate or Bachelor’s degree in Business, Marketing, or a related field preferred
• Strong computer skills; SAP experience a plus
• Excellent written and verbal communication skills
• Self-motivated, organized, and able to manage multiple priorities
• Strong attention to detail and accuracy
• Bilingual Spanish/English skills preferred
• Ability and willingness to learn and grow within the role

What We Offer:

• Schedule: Monday - Friday 7AM - 4PM
• Medical, Dental, and Vision benefits
• Paid vacation
• Paid holidays
• Opportunity to develop product, customer service, and sales expertise within an established industry leader

Qualifications

Experience

Required

2-5 years:

Customer Service

Equal Opportunity Employer
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