Client Support Representative -

Dal-Tile Corp.; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Corp. is hiring a Customer Order Specialist in Dallas, TX. This entry-level role supports the customer experience by handling inquiries, processing orders, tracking deliveries, and resolving issues.

You will coordinate communications and maintain accurate records while contributing to a team focused on satisfaction and efficiency. The role requires a bachelor's degree or equivalent education/experience, 0–2 years of relevant experience, and proficiency with Microsoft Office Suite.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 0–2 years relevant experience or equivalent.
• Proficient with Microsoft Office Suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Process and enter orders, track delivery status, and manage claims.
• Coordinate communication between customers and internal teams.
• Maintain accurate records of interactions and resolutions.
• Provide basic analysis and use standard procedures to solve problems.

Skills

Communication skills

Problem solving

Multitasking

Time management

Integrity & discretion

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

The Customer Order Specialist is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

SHIFT: M-F 8AM-5PM

Job Details:

• This role does NOT provide current or future sponsorship assistance
• Please note that we will NOT provide relocation assistance.(Candidates are expected to relocate on own 3 weeks from time of offer acceptance).
• Employees are required to report in office 5 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION).
• This is a direct hire role; We are NOT open to employing through contractor or agency.

Duties and Responsibilities of the Position:

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Required Experience and Education:

• Bachelors degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.

Competencies:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant