Front Counter Customer Service Rep Print Shop Exp Required

Global Printing Solutions LLC; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Opportunities for training and advancement

Employee discounts

Job summary

A local printing company in Austin, Texas is seeking a Front Counter / Customer Service Representative. This role involves assisting walk-in customers, processing orders, and ensuring proper communication with production teams. The ideal candidate should have customer service experience, organizational skills, and basic computer proficiency. Competitive pay and a supportive work environment are offered.

Qualifications

• Prior experience in customer service or retail is preferred.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and positive attitude.

Responsibilities

• Greet and assist customers at the front counter.
• Process orders, quotes, and payments accurately.
• Communicate with design and production teams effectively.
• Review order details for accuracy before production.
• Maintain a clean and organized front counter and showroom.
• Handle inquiries and follow-ups professionally.
• Learn products and services to provide informed recommendations.

Skills

Customer service experience

Strong communication skills

Organizational skills

Basic computer skills

Attention to detail

Tools

Microsoft Office

POS systems

Adobe Suite

POS systems

Job description

Benefits

• Company parties
• Employee discounts
• Paid time off

Role

Front Counter / Customer Service Representative

📍 Global Printing Solutions, Austin Texas 🕓 Full-time | On-site

Overview

About Us: Global Printing Solutions is a fast-paced, creative printing and sign company specializing in custom graphics, signage, banners. We pride ourselves on exceptional customer service, high-quality products, and quick turnaround times. We’re looking for a friendly, organized, and detail-oriented Front Counter Representative to join our team!

Position Overview

As the first point of contact for customers, you’ll play a key role in providing excellent service, processing orders, and ensuring smooth communication between customers and our production team. You’ll help customers with ringing up their orders, quotes, design requests, and order tracking while maintaining a professional and welcoming front counter environment.

Key Responsibilities

• Greet and assist walk-in customers, answer phone calls, and respond to emails.
• Provide accurate quotes, process orders, and take payments.
• Communicate clearly with the design and production teams to ensure customer requests are met.
• Review artwork and order details for accuracy before production.
• Maintain an organized and clean front counter and showroom area.
• Handle customer inquiries, complaints, and follow-ups professionally.
• Learn about our products, materials, and services to provide knowledgeable recommendations.

Qualifications

• Prior experience in customer service, printing, signage, or a retail environment is preferred.
• Strong communication and organizational skills.
• Basic computer skills (Microsoft Office, email, POS systems). Knowledge of Adobe Suite and Acrobat is a huge plus.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude, reliability, and attention to detail.
• Experience with Adobe Illustrator, Photoshop, or print industry software is a plus (not required).

Why Join Us

• Competitive hourly pay based on experience.
• Opportunities for training and advancement.
• Supportive, creative work environment.
• Employee discounts on printing and signage.

How to Apply

Please include with your resume a brief cover letter to let us know why you should be considered.

We can’t wait to meet our next great team member!