Customer Service Representative

MDMartin LLC; Carrollton (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Impress Designs in Carrollton, TX is seeking a reliable Customer Service Representative / Office Support Specialist to handle customer inquiries, process orders, and provide essential administrative support for smooth daily operations.

The ideal candidate will be organized, possess strong communication skills, and thrive in a fast-paced office environment. High school education is required; bilingual candidates are a plus. Mon-Fri, 8:30 AM–5:00 PM in Carrollton.

Qualifications

• Previous experience in customer service, office administration, order entry, or sales support preferred.
• Strong verbal and written communication skills.
• Proficient in basic computer applications, including Microsoft Office.
• Ability to learn and navigate order entry systems and ticketing software.
• Strong attention to detail, organization, and time management skills.
• Ability to multitask and prioritize tasks in a busy office environment.
• Must be able to communicate effectively in English.
• Bilingual candidates are a plus.

Responsibilities

• Enter, process, and update customer orders accurately and efficiently.
• Respond to customer questions and requests through a ticketing system.
• Monitor orders and follow up to ensure timely processing and completion.
• Provide customer service and support by resolving issues and answering inquiries.
• Communicate with internal departments to address order-related questions or delays.
• Maintain accurate customer information, order records, and documentation.
• Assist the sales team with daily administrative and customer support tasks.
• Perform general office duties and other assigned responsibilities.

Skills

Customer service

Office administration

Order entry

Sales support

Strong communication

Microsoft Office

English proficiency

Bilingual

Education

High School diploma

Tools

Ticketing system

Order entry system

Job description

Job Details: Job Location: Impress Designs - Carrollton, TX 75006, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Customer Service Representative / Office Support Specialist

Pay Rate: $18.00 per hour

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Job Summary

We are looking for a reliable and detail-oriented Customer Service Representative / Office Support Specialist to join our team. This position involves assisting customers, processing orders, responding to inquiries, and providing administrative support to ensure daily operations run smoothly.

The ideal candidate will have strong communication skills, be organized, and be comfortable working in a fast-paced office environment.

Key Responsibilities

• Enter, process, and update customer orders accurately and efficiently.
• Respond to customer questions and requests through a ticketing system.
• Monitor orders and follow up to ensure timely processing and completion.
• Provide customer service and support by resolving issues and answering inquiries.
• Communicate with internal departments to address order-related questions or delays.
• Maintain accurate customer information, order records, and documentation.
• Assist the sales team with daily administrative and customer support tasks.
• Perform general office duties and other assigned responsibilities.

Qualifications & Requirements

• Previous experience in customer service, office administration, order entry, or sales support preferred.
• Strong verbal and written communication skills.
• Proficient in basic computer applications, including Microsoft Office.
• Ability to learn and navigate order entry systems and ticketing software.
• Strong attention to detail, organization, and time management skills.
• Ability to multitask and prioritize tasks in a busy office environment.
• Must be able to communicate effectively in English.
• Bilingual candidates are a plus.
• Dependable, professional, and able to work well with a team.