Customer Service

AtWork Personnel; Carrollton (TX); On-site; USD 27,552; Full time

Job summary

A staffing agency is seeking an Order Desk / Customer Service & Administrative Assistant in Carrollton, TX. The ideal candidate will have a focus on customer communication and order processing. Responsibilities include assisting customers, managing sales orders, and coordinating with sales and warehouse teams. Preferred qualifications include 2+ years of customer service experience and proficiency in Microsoft Office, QuickBooks, and Google Workspace. The role offers a pay rate of $20/hr and operates Monday through Friday, 8:00 AM to 5:00 PM.

Qualifications

• 2+ years of customer service experience preferred.
• 3+ years of administrative experience preferred.
• Strong communication, organization, and multitasking skills are essential.

Responsibilities

• Assist customers via phone, email, and in person.
• Enter and manage sales orders and price quotes.
• Coordinate with Sales, Accounting, and Warehouse teams.

Skills

Customer service experience

Communication skills

Organization

Multitasking

Typing speed: 45 WPM

Tools

Microsoft Office (Excel)

Google Workspace (Gmail, Calendar)

QuickBooks

Job description

Order Desk / Customer Service & Administrative Assistant

Location: Carrollton, TX
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay: $20/hr
Bilingual preferred | QuickBooks & Excel required

Job Summary

We are seeking a reliable, detail-oriented, and customer-focused Order Desk / Customer Service & Administrative Assistant to support customers and internal teams throughout the order process. This role is responsible for customer communication, order entry, coordination with sales and warehouse teams, and general office administrative support.

Key Responsibilities

• Assist customers via phone, email, and in person

• Enter and manage sales orders and price quotes

• Coordinate with Sales, Accounting, and Warehouse teams

• Process returns and RMAs

• Maintain office and warehouse supplies

• Assist the Branch Manager with scheduling and daily office functions

Qualifications

• 2+ years of customer service experience preferred

• 3+ years of administrative experience preferred

• Strong communication, organization, and multitasking skills

• Proficient in Microsoft Office (Excel) and Google Workspace (Gmail, Calendar)

• QuickBooks experience a plus

• Typing speed: 45 WPM

Work Environment

Office-based position; primarily seated with occasional lifting (up to 10 lbs).

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