Customer Service Representative

Aladdin Bail Bonds; Carlsbad (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Job summary

Aladdin Bail Bonds in Carlsbad, CA is seeking a Customer Service Representative to handle inbound calls, faxes, and emails from customers and prospects, ensuring timely responses and follow-up. You will support retail branch operations and collaborate with field personnel and corporate staff.

The role requires a flexible schedule, including weekends and holidays, and offers a wage of $19.00/hr with benefits such as medical/dental/vision plans, life insurance, and a 401(k).

Qualifications

• 1–3 years of customer service experience.
• Excellent verbal and written communication skills.
• Detail oriented with strong problem-solving abilities.

Responsibilities

• Handle inbound calls, faxes, and emails from customers and prospects.
• Ensure timely responses to customer inquiries.
• Support retail branch operations and maintain relationships with customers, field personnel and corporate staff.
• Understand and apply business processes to your personal work style.

Skills

Customer service

Verbal & written communication

Detail oriented

Flexible schedule

Multi-tasking

Job description

Responsibilities:

a. Handling in bound calls, faxes, and e-mails relating to customers and prospects.

b. Assuring timely responses to customer inquiries.

c. Supporting retail branch office operations and promoting strong working relationships with customers, field personnel and corporate support staffs.

d. Understand and apply our business processes to your personal style.

Looking to fill the following shifts:

Hours: 2:00pm – 10:15pm | 5-days/week (15 additional mins compensated per shift worked)

Hours: 10:00pm - 6:15am | 5-days/week (15 additional mins compensated per shift worked)

Wage: $19.00/hr.

Location: 1000 Aviara Parkway Suite #300, Carlsbad, CA 92011

Qualifications Requested:

a. Exceptional Customer Service Skills and a Positive Attitude.

b. 1-3 years of experience in customer service.

c. Excellent verbal and written communication skills.

d. Detail oriented, problem solver.

e. Ability to work a flexible schedule. Weekends and Holidays are a must (additional compensation applied for holidays).

f. Ability to multi task and prioritize in a fast-paced environment.

Casual office atmosphere with a remarkable amount of down time that would allow a college student time to do homework or study for tests.

Flexible in accommodating school schedules.

Non-competitive work environment where everyone loves to lend a helping hand.

Medical/Dental/vision plans available, company provided life insurance, & 401K benefits