Customer Service Representative

Aladdin-Bail-Bonds; Carlsbad (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/vision plans

Company provided life insurance

401K

Job summary

Aladdin-Bail-Bonds in Carlsbad, CA is seeking a customer service oriented team member for evening and night shifts. You will handle inbound calls, faxes, and emails, ensure prompt responses, and support branch operations while building strong relationships with customers, field staff, and corporate support.

The role offers a casual office atmosphere, flexible school-friendly scheduling, weekends and holidays required with additional compensation, and benefits including medical/dental/vision

Qualifications

• 1-3 years of experience in customer service.
• Excellent verbal and written communication skills.
• Detail oriented with strong problem-solving abilities.
• Willing to work a flexible schedule, including weekends and holidays.
• Casual office environment suitable for students.

Responsibilities

• Handle inbound calls, faxes, and e-mails related to customers and prospects.
• Assure timely responses to customer inquiries.
• Support retail branch operations and promote strong working relationships with customers, field personnel and corporate support staff.
• Understand and apply business processes to personal work style.

Skills

Customer service

Communication

Flexibility

Detail oriented

Multitasking

Team player

Job description

Responsibilities:

a. Handling in bound calls, faxes, and e-mails relating to customers and prospects.

b. Assuring timely responses to customer inquiries.

c. Supporting retail branch office operations and promoting strong working relationships with customers, field personnel and corporate support staffs.

d. Understand and apply our business processes to your personal style.

Looking to fill the following shifts:

Hours: 2:00pm – 10:15pm | 5-days/week (15 additional mins compensated per shift worked)

Hours: 10:00pm - 6:15am | 5-days/week (15 additional mins compensated per shift worked)

Wage: $19.00/hr.

Location: 1000 Aviara Parkway Suite #300, Carlsbad, CA 92011

Qualifications Requested:

a. Exceptional Customer Service Skills and a Positive Attitude.

b. 1-3 years of experience in customer service.

c. Excellent verbal and written communication skills.

d. Detail oriented, problem solver.

e. Ability to work a flexible schedule. Weekends and Holidays are a must (additional compensation applied for holidays).

f. Ability to multi task and prioritize in a fast-paced environment.

Casual office atmosphere with a remarkable amount of down time that would allow a college student time to do homework or study for tests.

Flexible in accommodating school schedules.

Non-competitive work environment where everyone loves to lend a helping hand.

Medical/Dental/vision plans available, company provided life insurance, & 401K benefits