Call Center Agent (Seasonal)

Soapy Joe's Inc.; Santee (CA); On-site; USD 28,929 - 33,062; Full time

Job summary

Soapy Joe's Inc. in Santee, CA is seeking a friendly customer service representative for a temporary six-month role onsite at our Home Office. You will engage with members, resolve inquiries, and build value to reduce cancellations while promoting loyalty programs.

The position offers daytime hours Mon–Fri, $21–$24 per hour, and opportunities for growth within a fast-growing company. Strong CRM skills with Zendesk or Salesforce and excellent English communication are essential.

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• 2+ years of CRM experience with Zendesk or Salesforce.
• Fluent in English; Spanish a plus.

Responsibilities

• Provide friendly interactions across multiple systems.
• Update accounts, billing, and transactions accurately.
• Handle inquiries via phone, email, chat, and reviews.
• Make outbound calls for cross-sell, up-sell, and follow-up.
• Process memberships quickly to ensure satisfaction.
• Explain billing and products clearly.
• Write clear, professional emails for various scenarios.
• Support loyalty and member experience programs.
• Escalate issues with proactive insights and follow-ups.
• Contribute to scripts, macros, and training materials.

Skills

Communication skills

Customer service experience

English fluency

People skills

Education

High school diploma or higher

Tools

Zendesk

Salesforce

Job description

Description

Temporary: up to six months

Pay Range: $21-$24 per hour

Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company.

Key Responsibilities

• Provide friendly interactions across multiple systems.
• Update accounts, billing, and transactions accurately.
• Handle multiple interactions via phone, email, chat, and reviews.
• Make outbound calls for cross-sell, up-sell, and follow-up.
• Process membership functions quickly to ensure satisfaction.
• Investigate claims and communicate incident results effectively.
• Follow procedures with a fun, adaptable attitude.
• Write clear, professional emails for unique scenarios.
• Support loyalty, referral, and member experience programs.
• Overcome objections with resilience and solutions.
• Explain billing and products clearly.
• Contribute to scripts, macros, and training.
• Escalate issues with insights, show proactivity.
• Share feedback in focus groups for improvement.

Requirements

• High school diploma or higher.
• 2+ years customer service experience; call center experience a plus.
• 2+ years CRM experience (eg. Zendesk, Salesforce).
• Excellent communication skills; fluent in English; Spanish a plus.
• Friendly, fun, personable, problem-solver.
• Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm.

Physical Requirements

• Physically able to sit for extended periods, operate computers and other electronic devices comfortably.
• Capable of moving about to access tools and office equipment when required.
• Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary.