Customer Service Representative

National Veterinary Associates; Canton Charter Township (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

National Veterinary Associates is seeking a friendly, detail‑oriented receptionist to join our Canton Township clinic team. You will greet clients, answer questions, schedule appointments and process payments, while maintaining a clean waiting area and accurate client records in the practice management system.

Responsibilities include handling phone and email inquiries, screening service needs, and escalating complex issues to senior staff as needed.

Qualifications

• Minimum of 1 year veterinary experience required.

Responsibilities

• Greet clients and respond to questions; assist with appointments and payments.
• Answer phone calls, screen service needs and schedule appointments.
• Process incoming and outgoing patients and mail/e‑mail.
• Monitor waiting area for cleanliness and comfort.
• Document and maintain client information in the practice management system.
• Escalate complex matters to senior staff as needed.
• Support general office tasks and team collaboration.

Skills

Client service

Reception duties

Telephone handling

Payment processing

Tools

Practice management software

Job description

Overview

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff.

Qualifications

Minimum of 1 year veterinary experience required.

Equal Employment Opportunity

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.