Customer Service Representative

Abqpetcarehospital; Canton Charter Township (MI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Abqpetcarehospital is seeking a friendly front desk team member to greet clients, answer questions, and help check in and out patients. You will manage appointments, process payments, and maintain clean and orderly reception areas.

You will handle mail and email, document client information in our practice management software, and escalate more complex matters to senior staff. A minimum of one year veterinary experience is required.

Qualifications

• Minimum of 1 year veterinary experience required.

Responsibilities

• Greets clients, responds to questions, and handles payments.
• Answers phone calls, screens service needs, and schedules appointments.
• Processes incoming and outgoing patients.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information in practice management software.
• Escalates complex matters to senior staff.

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.

Answers phone calls, which involve answering questions, screening for service needs, and scheduling appointments.

Handles incoming and outgoing mail and e-mail.

Monitors client waiting area to ensure cleanliness.

Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff.

Minimum of 1 year veterinary experience required.

Benefits: NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employer: NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.