Customer Service Representative

Live In Enid; California; Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Live In Enid is seeking a Customer Service Representative to respond to inquiries by phone or email in a courteous, professional manner. You will handle questions about bank products and services and assist customers with account-related tasks.

The role requires 1–2 years in customer service, strong communication and problem-solving skills, and the ability to work efficiently in a fast-paced environment. A high school diploma is required, with experience in a call center preferred.

Qualifikationen

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.

Aufgaben

• Respond to customer inquiries by phone or email in a courteous manner.
• Maintain professional and friendly interactions with customers.
• Troubleshoot process, system, and customer issues promptly.
• Assist with questions about bank products and services (accounts, debit cards, ATM, 24-hour phone banking).
• Process orders for checks, debit cards, and payroll cards.
• Update customer information and forward transaction issue forms for research when needed.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Time management

Ausbildung

High School Diploma

Jobbeschreibung

CategoryCustomer Service## DescriptionThe Customer Service Representative is responsible for responding to customer inquiries via telephone or email in a competent, courteous manner.PRINCIPAL DUTIES AND RESPONSIBILITIES1. Maintains professional and friendly interaction with customers at all times.2. Troubleshoots process, system, and customer-related issues timely.3. Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking.4. Assists customers with ordering of checks, debit cards, and payroll cards.5. Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities.6. Updates customer information, including but not limited to, address, phone number, and employer, while on the phone with the customer.7. Prepares mailing of customer correspondence, statements, and pin number information.8. Forwards electronic transaction issue forms to the appropriate Bank personnel for research, when applicable.9. Maintains understanding of various regulations affecting transactions, including but not limited to, Reg. CC, Reg. E, Right to Financial Privacy Act, and Bank Secrecy Act.Non-Essential Functions: Performs other duties as assigned.## QualificationsEDUCATION AND/OR EXPERIENCE* High School Diploma or equivalent, required.* 1-2 years' experience in a customer service role, required.* Previous experience in a call center environment, preferred.KNOWLEDGE, SKILLS, AND ABILITIES* Excellent verbal, written, and interpersonal communication skills.* Strong critical thinking and problem-solving skills.* Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.