Customer Service Representative

Stride Bank Na; Enid (OK); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Stride Bank Na is seeking a Customer Service Representative to respond to customer inquiries by phone or email in a courteous and professional manner.

The role involves troubleshooting issues, assisting with bank products, and handling tasks such as updating customer data and mailing statements. A background in call center settings is preferred, with 1–2 years of customer service experience.

Formación

• High School Diploma or equivalent, required.
• 1-2 years’ experience in a customer service role, required.
• Previous experience in a call center environment, preferred.

Responsabilidades

• Responds to customer inquiries via telephone or email in a courteous manner.
• Maintains professional and friendly interaction with customers at all times.
• Troubleshoots process, system, and customer-related issues timely.
• Assists customers with questions regarding Bank products and systems (accounts, debit cards, ATM, 24-hour phone banking, internet banking).
• Assists customers with ordering of checks, debit cards, and payroll cards.
• Cross-sells Bank products and services by identifying needs and opportunities.
• Updates customer information (address, phone, employer) while on the call.
• Prepares mailing of customer correspondence, statements, and pin number information.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Problem solving

Organizational skills

Time management

Educación

High School Diploma

Descripción del empleo

The Customer Service Representative is responsible for responding to customer inquiries via telephone or email in a competent, courteous manner.PRINCIPAL DUTIES AND RESPONSIBILITIESMaintains professional and friendly interaction with customers at all times.Troubleshoots process, system, and customer-related issues timely.Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking.Assists customers with ordering of checks, debit cards, and payroll cards.Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities.Updates customer information, including but not limited to, address, phone number, and employer, while on the phone with the customer.Prepares mailing of customer correspondence, statements, and pin number information.Forwards electronic transaction issue forms to the appropriate Bank personnel for research, when applicable.Maintains understanding of various regulations affecting transactions, including but not limited to, Reg. CC, Reg. E, Right to Financial Privacy Act, and Bank Secrecy Act.Non-Essential Functions: Performs other duties as assigned.EDUCATION AND/OR EXPERIENCEHigh School Diploma or equivalent, required.1-2 years’ experience in a customer service role, required.Previous experience in a call center environment, preferred.KNOWLEDGE, SKILLS, AND ABILITIESExcellent verbal, written, and interpersonal communication skills.Strong critical thinking and problem-solving skills.Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.