Customer Service Representative

Dead River Company; Calais (ME); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Tuition assistance

Scholarships

Employee discounts

Growth opportunities

Job summary

The Dead River Company is seeking a dependable Customer Service Representative in Maine to support customers with a range of administrative tasks and account maintenance using the ADDS E3 system.

In this role you will handle calls, assist walk-in customers, perform data entry, manage inventory, and process payments while upholding our service standards and participating in team initiatives and ongoing training.

Qualifications

• Minimum of one year of customer service experience.
• Experience with computer systems and data entry is a must.
• High school diploma or equivalent preferred.

Responsibilities

• Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• Perform data entry and administrative tasks related to: inventory control, accounts payable and receivable, posting and payment processing, price change administration and bank deposits.
• Develop and maintain thorough knowledge of company products, services, and delivery schedules.
• Participate enthusiastically in annual market objectives, promotional programs, and contests.
• Support team members by cross-training and providing assistance as needed.
• Perform general office duties such as filing, photocopying, and document shredding.
• Assist with special projects and additional duties as assigned.

Skills

Customer service

Data entry

Phone support

Administrative tasks

Attention to detail

Education

High school diploma or equivalent

Tools

ADDS E3 system

Job description

$17-$26 an Hour Depending on Experience - Plus Commission!

Position Summary:

Join the Dead River Company team! We're looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you'll exemplify our core values every day.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance - Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees' children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Key Responsibilities:

• Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• Perform data entry and administrative tasks related to:
• Inventory control
• Accounts payable and receivable
• Posting and payment processing
• Price change administration and bank deposits
• Develop and maintain thorough knowledge of company products, services, and delivery schedules.
• Participate enthusiastically in annual market objectives, promotional programs, and contests.
• Support team members by cross-training and providing assistance as needed.
• Perform general office duties such as filing, photocopying, and document shredding.
• Assist with special projects and additional duties as assigned.

Experience:

• Minimum of one year of customer service experience preferred.
• Experience with computer systems and data entry is a must.

Education:

• High school diploma or equivalent preferred.

Key Attributes:

• Dependable and punctual
• Strong communication and active listening skills
• Accurate, organized, and detail-oriented
• Able to focus and multitask in a dynamic environment
• Courteous demeanor and professional appearance
• Flexible to work seasonal overtimeProblem-solving and troubleshooting skills
• Adaptable to change and continuous improvement

Working Relationships:

This position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.

Decision-Making:

The Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.

Why Work for Dead River Company?

At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.