Customer Service Representative

Dead River Company; Richmond (ME); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term & Long-term disability

401(k) with company match

Paid time off & 10 paid holidays

Tuition Reimbursement

Scholarships for employees’ children

Discounts on products and services

Uniform, boot and safety glass perks

Paid Training

Growth opportunities

Job summary

Dead River Company is hiring a Customer Service Representative in Maine. The role focuses on professional front-office duties, answering calls, assisting customers, and maintaining accurate account records.

Employee development is encouraged through training and cross-department collaboration. We offer competitive hourly pay ranging from $18.00 to $26.00, depending on experience, with comprehensive benefits and growth opportunities in a long-standing energy company that values customer service

Qualifications

• High school diploma preferred.
• One year of customer service experience including computer work preferred.

Responsibilities

• Answer incoming telephone calls and assist walk-in customers.
• Maintain customer accounts in the ADDS E3 system and update logs.
• Handle clerical tasks: inventory control, accounts payable/receivable, postings, price changes, payments and deposits.
• Learn all departments, products, services and delivery schedules.
• Participate in annual market objectives and promotional programs.
• Cross-train with office staff and assist as needed.
• Perform general office duties such as filing, photocopying and shredding.

Skills

Communication

Attention to detail

Organization

Professional demeanor

Flexibility

Troubleshooting

Adaptability

Education

High school diploma or equivalent

Job description

$18.00 to $26.00 an Hour Depending on Experience

Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Other Attributes Required:

• Good communication and listening skills
• Accuracy, organization, and attention to detail
• Ability to work in a dynamic environment without distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime
• Trouble shooting skills – within and between departments
• The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Experience:

One year of previous customer service experience including computer work is preferred.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

At Dead River Company, you’ll find competitive pay, exceptional benefits, career growth opportunities, and the stability of a respected, growing company that has been helping neighbors do energy right for over 110 years. Come build your future with us.

Qualifications

Skills

Behaviors

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.