Customer Service & Admin Support – Weekly Pay + Commission

Dead River Company; Calais (ME); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Tuition assistance

Scholarships

Employee discounts

Growth opportunities

Job summary

The Dead River Company is seeking a dependable Customer Service Representative in Maine to support customers with a range of administrative tasks and account maintenance using the ADDS E3 system.

In this role you will handle calls, assist walk-in customers, perform data entry, manage inventory, and process payments while upholding our service standards and participating in team initiatives and ongoing training.

Qualifications

• Minimum of one year of customer service experience.
• Experience with computer systems and data entry is a must.
• High school diploma or equivalent preferred.

Responsibilities

• Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• Perform data entry and administrative tasks related to: inventory control, accounts payable and receivable, posting and payment processing, price change administration and bank deposits.
• Develop and maintain thorough knowledge of company products, services, and delivery schedules.
• Participate enthusiastically in annual market objectives, promotional programs, and contests.
• Support team members by cross-training and providing assistance as needed.
• Perform general office duties such as filing, photocopying, and document shredding.
• Assist with special projects and additional duties as assigned.

Skills

Customer service

Data entry

Phone support

Administrative tasks

Attention to detail

Education

High school diploma or equivalent

Tools

ADDS E3 system

Job description

The Dead River Company is seeking a dependable Customer Service Representative in Maine to support customers with a range of administrative tasks and account maintenance using the ADDS E3 system.

In this role you will handle calls, assist walk-in customers, perform data entry, manage inventory, and process payments while upholding our service standards and participating in team initiatives and ongoing training.