Customer Service Representative

Therma-Tru Doors; Butler (IN); Remote; USD 31,000 - 44,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der positive Erfahrungen für B2B-Kunden schafft. In dieser spannenden Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und Bestellungen in einem dynamischen Umfeld. Sie werden eng mit verschiedenen Abteilungen zusammenarbeiten und sicherstellen, dass die Kundenbedürfnisse erfüllt werden. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, Teil eines hochleistungsfähigen Teams zu werden und zur Verbesserung von Lebensräumen beizutragen.

Benefits

Gesundheitspläne

401(k)

Produkt-Rabatte

Flexible Freizeit

Inklusive Vorteile

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice in einer Dienstleistungsbranche.
• Fähigkeit, hochvolumige Arbeiten mit Genauigkeit zu verwalten.

Responsibilities

• Verantwortlich für die rechtzeitige und genaue Validierung von Bestellungen.
• Entwicklung und Implementierung geeigneter Lösungen für Kundenprobleme.

Skills

Kundenservice Erfahrung

Excel

Word

PowerPoint

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Education

Associate’s oder Bachelor’s degree

Tools

ERP-Systeme (SAP, Oracle)

Job description

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Company Description
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can positively impact our business, shareholders, people, and the planet.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged to be their authentic selves, and where our differences are a key strength.

Explore life at Fortune Brands here.

Job Description
The Customer Service Representative provides high-quality customer care to create positive experiences for our B2B customers. This role requires managing inbound calls and emails, processing customer orders, and maintaining accuracy in a fast-paced environment.

This is a remote role. Regular hours are Monday through Friday from 8am to 5pm.

Responsibilities

1. Responsible for timely and accurate order validation of high volumes of sales revenue, understanding service expectations for diverse customer requirements.
2. Manage order modifications in line with customer requests while minimizing negative service impacts and financial risks.
3. Respond to customer inquiries regarding order status, inventory, product info, discrepancies, account status, and sales programs.
4. Develop and implement appropriate resolutions for customer issues via phone, email, and fax, adhering to communication standards.
5. Collaborate effectively with cross-functional departments including Pricing, Sales, Transportation, Finance, Quality, Marketing, and Field Sales.
6. Ensure understanding of current technology platforms like Delivery Ware, Team-Email, Customer Web-sites, and EDI to respond promptly to customer requests.

Qualifications

Basic Qualifications:

• Minimum of 2 years of customer service experience in a service industry
• Proficient in Excel, Word, and PowerPoint
• Ability to manage high-volume work with accuracy
• Excellent interpersonal, written, and oral communication skills, with effective problem-solving abilities
• Ability to work independently, cross-functionally, and in a team environment

Preferred Qualifications:

• Associate’s or Bachelor’s degree preferred
• Prior experience with ERP systems (SAP, Oracle, etc.)

Additional Information

Salary range: $31K - $44K USD, with potential variations based on experience, education, and location. Benefits include health plans, 401(k), product discounts, flexible time off, inclusive benefits, and ERGs.

Fortune Brands is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.

Seniority level

• Associate

Employment type

• Full-time

Industry

• Consumer Goods