Customer Service Representative

Moen; Butler (IN); Remote; USD 31,000 - 44,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der in einem dynamischen Umfeld hervorragende Kundenerfahrungen schafft. In dieser Rolle sind Sie für die Bearbeitung von Anfragen und die Unterstützung von Kunden bei Produktfragen verantwortlich. Sie werden Teil eines Teams, das sich für Exzellenz und Kundenorientierung einsetzt und die Möglichkeit bietet, in einer flexiblen, unterstützenden Umgebung zu arbeiten. Mit einem attraktiven Gehalt und umfassenden Vorteilen ist dies eine hervorragende Gelegenheit, Ihre Karriere im Kundenservice voranzutreiben.

Benefits

Gesundheitspläne

401(k)

Produkt-Rabatte

Flexible Freizeit

Inklusionsprogramme

Qualifications

• 2 Jahre Erfahrung im Kundenservice oder Call Center erforderlich.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenerlebnisse durch positive Interaktionen.
• Verwaltung eingehender Anrufe und Bereitstellung klarer Lösungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Technische Unterstützung

Education

High School Diplom

Associate's oder Bachelor's Degree

Tools

Microsoft Teams

ERP-Systeme (SAP, Oracle)

Job description

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Company Description
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Job Description

The Associate Product Consultant is responsible for providing high-quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment managing inbound calls and emails from customers regarding product and warranty questions.

This is a remote role beginning on June 16, 2025. Contact Center hours are Monday through Friday from 8am to 7pm Eastern Time*. Shifts will rotate weekly. Starting pay is $17.07 an hour with benefits beginning Day 1, including all equipment provided. Please apply if you are available to start June 16, 2025, and have no planned time off through July 18th. (Due to training class sizes, time off during training cannot be approved.)

Contact Center hours are 7am-6pm Central Time, 6am-5pm Mountain Time, and 5am-4pm Pacific Time. Must be able to work hours within your time zone.

Responsibilities

• Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.
• Manage inbound calls, accurately identify issues, and provide clear solutions for product and technical support.
• Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes.
• Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN.
• Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures.
• Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.

Qualifications

Basic Qualifications:

• High School diploma or equivalent required.
• 2 years experience in a contact center or other fast-paced customer service environment required.
• Excellent professional communication skills required, both verbal and written.
• Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Word; experience with Microsoft Teams is a plus.
• Ability to thrive in a high-focus, low mobility, high observation environment.
• Maintain a positive attitude, demonstrate flexibility and teamwork.
• Meet internet speed requirements, pass background and drug tests, have a secure workspace, and follow the Remote Work Policy.

Preferred Qualifications:

• Associate’s or Bachelor's degree preferred.
• Prior ERP experience (SAP, Oracle, etc.) preferred.

Additional Information

Estimated salary range is $31K - $44K USD, with actual salary based on various factors. Employees participate in bonus or incentive plans. Fortune Brands offers comprehensive benefits including health plans, 401(k), product discounts, flexible time off, and inclusivity programs.

Fortune Brands is an equal opportunity employer and provides reasonable accommodations for disabilities. Contact us at [e-mail] for accommodations.