Retail Customer Sales Specialist

Cross Company; Winston-Salem (NC); On-site; USD 34,000 - 50,000; Full time

Job summary

Cross Company in Winston-Salem, NC is seeking a Retail Customer Sales Specialist to join the Hose and Fittings Group. You will accurately process and manage sales orders in our ERP system while supporting the Counter Sales Team in preparing hose assemblies.

You will handle customer inquiries by phone, help with order status, product availability, and shipping, and assist with upsell opportunities. The role requires attention to detail and teamwork in a fast-paced store environment.

Qualifications

• High School diploma or equivalent is required.
• Strong attention to detail and accuracy are essential.
• Experience with Microsoft Office and Excel, Google platforms preferred.

Responsibilities

• Process and manage sales orders accurately in the ERP system.
• Answer phone calls and direct inquiries to the appropriate associate.
• Provide customer service on order status, product availability, and delivery times.
• Restock and clean the retail area with help from warehouse staff.
• Collaborate with Counter Sales Team to understand requirements.
• Handle shipping backups, cash drawer balancing, and deposits when needed.
• Maintain knowledge of vendor products, catalogs, and portals.
• Participate in team meetings to improve order processing efficiency.

Skills

Strong attention to detail

Team oriented

Resilience

Drives results

Plans and aligns

Adapts to change

Organizational savvy

Excellent verbal and written commu­n

Above-average math and problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Google platform experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Winston-Salem, NC, US

30+ days ago Requisition ID: 2032

Cross Company is a 100% employee owned company that has been innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers’ efficiency, reduce risk, and improve quality across a multitude of industries.

This Retail Customer Sales Specialist is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication.

Check out what our associates love about their job here !

JOB SUMMARY

Responsible for accurately processing and managing Sales Orders for the Counter Sales Team. Ensure timely and precise entry of orders into the ERP system while allowing the Counter Sales Associate to focus on safely and efficiently building the hose assemblies and preparing related items to meet the customer’s needs.

Answer phone calls and direct inquiries to the appropriate associate or location as required.

ESSENTIAL FUNCTIONS

Sales order processing

Accurately process and manage sales orders

Ensure all sales orders are entered promptly and with attention to detail to alleviate errors

Verify order details with the Counter Sales Associate

Collaboration with the Counter Sales Team

Work closely with the Counter Sales Team to understand customer requirements and order specifications.

Communicate effectively with the team to resolve any discrepancies or issues with sales orders.

Customer Service

Address customer inquiries related to order status, product availability, and delivery times.

Ensure high levels of customer satisfaction by providing friendly, accurate, and timely information.

Restocking and cleaning retail area in the store as needed with help from warehouse associates as needed

Participate in team meetings and contribute ideas for improving order processing efficiency and accuracy.

Stay updated on product knowledge and system enhancements to improve order processing capabilities

Promptly answer and assist with inbound phone calls directing to the appropriate associate when necessary.

Process customer quote requests, orders, returns, and expedites

Maintains a good working knowledge of our vendor product offerings, catalog data, website portals, and specific vendor requirements. (discounts, other)

Act as backup for the daily process of shipping Counter Sales Related Item Fulfillments (when necessary), balancing the cash drawer, creating bank deposits, and monitoring change in the cash drawer.

ADDITIONAL RESPONSIBILITIES

Customer Service

Process customer orders to meet our business unit performance guidelines.

Contact Customer when orders are ready for Pick-up

Demonstrate competencies utilizing vendor software, catalogs, and/or other resources.

Other

Communicate significant customer and supplier issues to the manager.

Perform various, miscellaneous tasks and projects as directed.

Complete various assigned training as directed by Management

EDUCATION & EXPERIENCE

High School diploma or equivalent required

Strong attention to detail and accuracy

REQUIRED BEHAVIORAL COMPETENCIES

Team oriented

Resilience

Drives results

Plans and aligns

Adapts to change

Organizational savvy

REQUIRED FUNCTIONAL COMPETENCIES

Experience with Microsoft Office and Excel, Google platform experience preferred skills.

Excellent verbal and written communication skills

Hose & fittings product and application knowledge

Mechanical aptitude

Must have above-average math and problem-solving skills.

PHYSICAL & MENTAL REQUIREMENTS

Ability to sit or stand for prolonged periods of time

Ability to lift 25-30 pounds

Ability to physically navigate the store and warehouse locations

Ability to work effectively in a fast-paced, team-oriented environment

DISCLAIMER

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.