Customer Service Representative

Industrial Packaging Supplies Inc; Greenville (SC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

No nights or weekends

Paid holidays, vacation, and PTO

Comprehensive benefits package (MS, D,

401(k) with company contributions

On-site gym and amenities

Job summary

Industrial Packaging Supplies Inc. is seeking a Customer Service Representative in Greenville, SC to provide exceptional support to customers and work closely with Sales Account Managers.

The role involves processing orders in the ERP system, reviewing margins, coordinating with multiple departments, and ensuring on-time shipments. A fast-paced environment requires strong communication and organizational skills, with 1–2 years of experience preferred.

Qualifications

• Must multi-task in a fast-paced environment.
• Experience with order entry and freight processes.
• Strong verbal and written communication abilities.
• Ability to work independently and in a team.

Responsibilities

• Communicate professionally via email and phone.
• Enter sales orders through ERP system with sales account managers.
• Review margins on sales orders and adjust as needed.
• Coordinate with purchasing, sourcing, accounting, IT, transportation, and warehouse staff to meet deadlines.
• Process freight quotes and arrange couriers for expedited shipments.

Skills

Multi-tasking

Fast-paced environment

Typing 30+ wpm

Verbal and written communication

Teamwork and independence

Basic computer skills

Attention to detail

Customer service mindset

Education

High School Diploma

Bachelor’s degree in Business Administration or related field

Tools

ERP system

Job description

Customer Service Representative

Full Time Greenville, Greenville, SC, US

3 days ago Requisition ID: 1838

Summary

The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.

Responsibilities

• Communicate professionally and proficiently via email and over the phone
• Maintain organizational system to efficiently balance ongoing tasks throughout the day
• Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
• Actively review margins on sales orders and appropriately maintain or increase the orders as needed
• Review customer purchase orders for accuracy and address issues with sales managers and customers
• Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
• Work with manufacturers for direct shipments and follow up to meet deadlines
• Complete new customer setup and maintain Customer Maintenance
• Maintain customer account information pertaining to contacts, freight, and custom items
• Continuous review of designated reports to keep customers and sales current and accurate
• Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
• Process RMA requests and forms
• Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
• Additional duties and responsibilities as assigned by the Customer Account Manager

Essential Skills and Experience

• High School Diploma
• Ability to multi-task and work in a fast-paced environment
• Type 30+ wpm
• Ability to communicate with various levels inside and outside of the organization
• Ability to work independently and in a team; this environment is critical for success in this position.
• Effective verbal and written communication skills
• Basic computer skills and knowledge
• Strong organizational skills with attention to detail
• Bachelor’s degree in Business Administration or related field preferred
• 1-2 years of Customer Service Representative experience
• Familiarity with order entry and freight

What We Offer

• No nights or weekends
• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
• Employee Assistance Program (EAP)
• 401(k) with company contributions
• Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!