Patient Care Specialist II

RS Medical; Buffalo (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

Vacation and sick time

Disability insurance (short- and long‑

Life Insurance

Company-paid EAP

Job summary

RS Medical in Buffalo, NY is seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team. This in-office role works directly with customers regarding RS Medical products and services, ensuring compliance, delivering patient education, and supporting customer service operations.

You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service, with a Monday– Friday day shift

Qualifications

• Work in-office at our Buffalo, NY location.
• 6 months to 1 year of experience in a call center or healthcare setting.
• Proficiency in MS Word, Excel, Outlook, and office equipment.
• Experience using automated information systems to analyze patient accounts.
• Ability to communicate clearly, both verbally and in writing.
• Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully.
• Basic math and proficient reading comprehension skills.

Responsibilities

• Promote compliance with healthcare regulations, HIPPA, and internal policies.
• Provide patient instruction both in person at the office and over the phone.
• Intake and assess product complaints with thorough documentation.
• Collaborate with sales personnel regarding patient accounts and communications at the office.
• Deliver prompt, empathetic, and professional service to all customers.
• Collect payment information and update customer contact details (address, email, phone).
• Monitor call volumes using internal systems to ensure adequate phone coverage.

Skills

Call center experience

Customer service

Verbal & written communication

Attention to detail

Active listening

Basic math

Reading comprehension

Tools

MS Word

Excel

Outlook

Job description

We are seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service.

Schedule:

• In-office
• 8-hour shift
• Monday to Friday
• Day Shift

General Responsibilities:

• Promote compliance with healthcare regulations, HIPPA, and internal policies.
• Provide patient instruction both in person at the office and over the phone.
• Intake and assess product complaints with thorough documentation.
• Collaborate with sales personnel regarding patient accounts and communications at the office.
• Deliver prompt, empathetic, and professional service to all customers.
• Collect payment information and update customer contact details (address, email, phone).
• Monitor call volumes using internal systems to ensure adequate phone coverage.
• Health insurance
• Vacation and sick time
• 401K
• Short-term and long-term disability
• Life Insurance
• Opportunities for growth and development.
• Supportive and team-oriented work environment.

How We’ll Take Care of You

• Medical, dental and vision insurance
• 401k with company contribution
• Annual paid vacation starting at 3 weeks, sick time and paid holidays
• Life insurance, disability and FSA/HSA options
• Company-paid employee assistance program

Required Experience / Qualifications:

• Work in-office at our Buffalo, NY location
• 6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles
• Proficiency in MS Word, Excel, Outlook, and office equipment
• Experience using automated information systems to analyze patient accounts
• Ability to communicate clearly and effectively, both verbally and in writing
• Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully
• Basic math and proficient reading comprehension skills