Customer Service

Home City Inc

Edison (NJ)

On-site

USD 35,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Generous benefits package

Quarterly bonus eligibility

Health benefits package

Vacation, holiday and sick pay

Generous wholesale discounts

Rapid learning and growth

Job summary

Home City Inc, a leading luxury home textiles and bedding provider based in Edison, NJ, seeks a customer service professional to deliver outstanding support. You will handle calls, emails, and orders, update CRM records, and ensure customer satisfaction.

You should have 2-3 years in call center or customer service, be proficient in Windows/Microsoft Office, and comfortable with data entry and CRM systems. Local commuting candidates preferred.

Qualifications

2-3 years call center support and/or customer service experience.
Able to type 40 words per minute.
Proficient with Windows and Microsoft Office.
Experience with CRM systems and data entry.
Strong communication and problem-solving skills.

Responsibilities

Provide excellent customer service and resolve product issues.
Update internal database with every customer transaction.
Handle phone and online orders and follow up as needed.
Maintain documentation of activities and outcomes.
Escalate priority issues and stay current on product information.

Skills

Customer service

Call center experience

Typing speed 40 WPM

Team player

Tools

Windows

Microsoft Office

CRM software

Job description

A leading provider of luxury home textiles and bedding, Home City Inc is a family operated company that is rapidly expanding to meet our market demand. The nature of our work offers a huge array of versatility and opportunity in addition to the ability to grow with us as we explore new prospects. Our work environment is a place where you can learn from us, learn with us, and share your ideas.

We started our business in the late 1980's in, New York USA . Having over 25 years of experience, our production has grown from a small office in Brooklyn, NY to world-wide manufacturing and importing company.

Today, our fulfillment center is located in Edison, NJ USA, having three international offices located in China, Egypt and India. Our International offices control the Quality Assurance on all of our products. We have incredible inventory consisting of Bed Sheet Sets, Duvet Cover Sets, Towels, Alternative Comforters, Alternative Mattress Toppers, Alternative Pillows, Robes, etc.

Job Description

The ability to provide excellent Customer Service
Providing service and resolution to product problems by translating the customer's complaint, determining the cause of the issue at hand, selecting and explaining the best solution to solve it, prioritizing correction or adjustment, and following up to ensure resolution
Update internal database with every customer transaction
Maintain documentation regarding the outcome of all activities through data entry relating to calls, emails, faxes, and mail.
Answer Incoming telephone calls regarding all aspects of our business while maintaining a courteous and cooperative attitude with all customers.
Receive and process all phone and online orders
Follow up and make scheduled call backs to customers where necessary
Keyboard and Advanced PC Knowledge required
Identify and escalat priority issues
Maintain proficiency in programs, products, and/or platforms assigned
Accurately process transactions using a CRM software
Stay up to date with system and products information, changes and updates

Qualifications

2-3 years call center support and/or customer service experience
Able to type 40 words per minute
Enjoys working with customers and delivering exceptional customer service
Determination related to grow their own skills
Proficient computer skills, specifically working with Windows and Microsoft office
Self motivated (Willing to do what it takes to get the job done right)
Contributes to team effort by accomplishing related results as needed
Exemplary Attendance and Punctuality
Retains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Maintain stable performance under pressure or opposition handling stress in a manner that is acceptable to others and to the organization.

Additional Information

Compensation