Customer Service Representative

Brilliance.com; Boynton Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Brilliance.com, a well-established luxury brand, is seeking a customer-focused professional to support its discerning clientele. You will deliver premium service by phone, resolve inquiries about high-end products, and document interactions in our CRM to ensure each touchpoint is smooth and memorable.

This on-site role in Boynton Beach, FL requires strong English communication and at least 2 years of customer service experience, with the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years in customer service
• Excellent written and verbal English
• Ability to multitask in a fast-paced environment

Responsibilities

• Deliver exceptional customer support via phone in a professional manner
• Assist customers with inquiries related to high-end luxury products
• Accurately document and manage interactions using CRM systems
• Collaborate with team members via Slack and Google Workspace
• Focus on problem-solving and creating a positive customer experience

Skills

Customer service

Communication skills

Multitasking

Tools

CRM tools

Slack

Google Workspace

Job description

Hours: Shifts scheduled between 9:00 AM and 9:00 PM (8-hour shifts with a 1-hour lunch break)

About the Role

We’re looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you’ll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.

What You’ll Do

• Deliver exceptional customer support via phone in a professional and friendly manner
• Assist customers with inquiries related to high-end luxury products
• Accurately document and manage interactions using CRM systems
• Collaborate with team members via Slack and Google Workspace
• Focus on problem-solving and creating a positive customer experience

What We’re Looking For

• Strong communication skills (written and verbal English)
• A genuine passion for customer service and helping others
• Ability to stay organized and multitask in a fast-paced environment
• Experience with CRM tools, Slack, or Google Workspace is a plus

Why Join Us?

• Established & Growing Company – Over 35 years in business
• Reputable Luxury Brand – 3,000+ 5-star Trustpilot reviews
• Career Growth Opportunities – We promote from within
• Supportive Team Culture – Collaboration and respect are at our core
• Paid Time Off: 5 vacation days (after 1 year) + paid federal holidays
• 401(k): Eligibility after 6 months
• Health Insurance: Company contribution included

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Boynton Beach, FL 33436 (Required)

Ability to Relocate:

• Boynton Beach, FL 33436: Relocate before starting work (Required)