Client Success Representative

Realty Plans; Stamford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Paid time off

Bonus based on performance

Employee discounts

Job summary

Realty Plans in Stamford, CT is seeking a Client Success Associate to join our luxury real estate media team. You will communicate with customers to identify needs, process requests, resolve complaints, and provide helpful solutions that ensure an excellent service experience.

We are seeking a friendly, computer-savvy professional who can remain calm under pressure and build strong client relationships through attentive listening and proactive support.

Qualifications

• High school diploma/GED (College Degree Preferred).
• Previous experience as a Customer Service Representative or in a similar role.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Schedule and manage field technicians (photographers).
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service experience

Excellent phone communication

Active listening

Ability to work under pressure

Highly organized

Education

High school diploma/GED

College degree preferred

Tools

CRM software

Job description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Employee discounts

Job Summary

We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escape complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Schedule and manage field technicians (photographers)
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED (College Degree Preferred)
• Previous experience as a Customer Service Representative or in a similar role
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Benefits/Perks

• Competitive Compensation with Annual Pay Increases and Bonuses
• Paid Time Off
• Career Growth Opportunities
• Weekly Team Building Lunches and Events