Customer Support Specialist

CustomerHD; Raleigh (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid medical plan

Dental and vision plans

401(k) plan

12 days PTO

Flexible Spending Account

Health & wellness programs

Employee Assistance Program

Remote work after nesting

Job summary

CustomerHD in Raleigh, NC seeks a dedicated Customer Support Specialist to handle inquiries via phone, chat, and email, delivering exceptional service in a fast-paced luxury fashion environment.

The role emphasizes strong communication, product knowledge, and problem solving, with training and a nesting period that transitions to work-from-home flexibility. A background in retail or e-commerce is a plus.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role (retail or e-commerce preferred).
• Strong verbal and written communication skills.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Provide accurate information regarding products, orders, shipping, and return policies.
• Assist customers with order placement, shipment tracking, and return/exchange processing.
• Resolve customer concerns efficiently while maintaining a professional demeanor.
• Document and track customer interactions in the service database.
• Collaborate with internal teams to address complex issues and optimize customer experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Order management software

Job description

Program Overview

We are a premier luxury apparel brand specializing in classic sportswear, performance golf attire, and refined outerwear. Built on a commitment to craftsmanship, superior materials, and timeless style, our brand delivers exceptional quality across every product line. We are equally dedicated to providing a world-class customer service experience that matches the high standards of our brand.

Program Overview

We are a premier luxury apparel brand specializing in classic sportswear, performance golf attire, and refined outerwear. Built on a commitment to craftsmanship, superior materials, and timeless style, our brand delivers exceptional quality across every product line. We are equally dedicated to providing a world-class customer service experience that matches the high standards of our brand.

Job Overview

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Provide accurate information regarding products, orders, shipping, and return policies.
• Assist customers with order placement, shipment tracking, and return/exchange processing.
• Resolve customer concerns efficiently while maintaining a professional demeanor.
• Document and track customer interactions in the service database.
• Collaborate with internal teams to address complex issues and optimize customer experience.

Schedule & Training

• Availability: Monday – Sunday, 8:00 AM – 8:00 PM (Shift details assigned upon hire)
• Training Period: 2 weeks of initial training followed by 2 weeks of nesting in-office before transitioning to a work from home arrangement.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role (retail or e-commerce preferred).
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and strong attention to detail.
• Proficiency with CRM systems, customer service software, and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Interest in luxury fashion or lifestyle apparel is a plus.

Benefits

• Work-from-Home Requirements: A quiet, dedicated, noise-free home office space free from background disruptions during work hours.
• Reliable high-speed internet connection
• Paid medical plan options
• Dental and vision plans available
• 12 days accrued PTO starting from day one
• Flexible Spending Account (FSA)
• 401(k) plan options
• Health & wellness programs
• Employee Assistance Program (EAP)