Temporary Customer Service & Patient Collections Associate

Beacon Hill Staffing Group, LLC; Westwood (MA); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid schedule

Competitive pay

Job summary

Beacon Hill Staffing Group, LLC in Westwood, MA is seeking a Temporary Customer Service & Patient Collections Associate to join a nationally recognized pediatric healthcare organization. Hybrid role: 4 days on-site, 1 day remote, compensation $25.50 per hour, duration at least one year with potential for conversion.

You will handle patient billing support, payment collections, insurance verification, and patient inquiries while ensuring HIPAA compliance in a fast-paced environment.

Qualifications

• 3+ years of customer service, patient services, medical billing, collections, or healthcare administrative experience preferred.
• Experience handling billing inquiries, payment collection activities, or insurance-related customer service strongly preferred.
• Strong communication skills with the ability to explain complex billing information clearly and professionally.
• Excellent organizational skills and attention to detail.
• Ability to manage high-volume workloads while maintaining accuracy and professionalism.
• Experience with healthcare billing systems, insurance verification, or medical office operations preferred.
• Experience with Epic is a plus.
• High school diploma required.

Responsibilities

• Respond to a high volume of patient inquiries by phone, mail, and electronic messaging regarding billing, payments, and account questions.
• Research and resolve billing issues by working with patients, insurance carriers, and third-party payers.
• Collect outstanding balances and update patient demographic and insurance information.
• Verify insurance eligibility, coverage, and benefits using payer websites and other available tools.
• Review and resolve claim denials, coordination of benefits issues, secondary billing inquiries, and other insurance-related concerns.
• Maintain accurate documentation and account records while ensuring compliance with HIPAA and privacy regulations.

Skills

Customer service

Billing support

Communication skills

Attention to detail

Education

High school diploma

Tools

Epic

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client, a nationally recognized pediatric healthcare organization, is seeking a Temporary Customer Service & Patient Collections Associate to join their team in Westwood, MA. This hybrid opportunity requires 4 days onsite and 1 day remote per week, offers $25.50/hour, and is expected to last at least one year with potential for conversion. This role focuses on patient billing support, payment collections, insurance verification, and customer service while helping patients navigate account and billing-related questions in a fast-paced healthcare environment.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Key Responsibilities

• Respond to a high volume of patient inquiries by phone, mail, and electronic messaging regarding billing, payments, and account questions.
• Research and resolve billing issues by working with patients, insurance carriers, and third-party payers.
• Collect outstanding balances and update patient demographic and insurance information.
• Verify insurance eligibility, coverage, and benefits using payer websites and other available tools.
• Review and resolve claim denials, coordination of benefits issues, secondary billing inquiries, and other insurance-related concerns.
• Maintain accurate documentation and account records while ensuring compliance with HIPAA and privacy regulations.
• Identify recurring billing trends and assist with process improvement initiatives.

Candidate Qualifications

• 3+ years of customer service, patient services, medical billing, collections, or healthcare administrative experience preferred.
• Experience handling billing inquiries, payment collection activities, or insurance-related customer service strongly preferred.
• Strong communication skills with the ability to explain complex billing information clearly and professionally.
• Excellent organizational skills and attention to detail.
• Ability to manage high-volume workloads while maintaining accuracy and professionalism.
• Experience with healthcare billing systems, insurance verification, or medical office operations preferred.
• Experience with Epic is a plus.
• High school diploma required.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!